CS Engineer

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Headcount Growth :

July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500

You will join the Customer Success team, which is responsible for training, platform customization, and customer follow-up throughout their experience with Agicap!

As a member of the Customer Success Tech team, you act as the link between our two largest departments: Sales (contract negotiation and signing) and Customer Success.

Your missions:

In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to provide the client with access to all the necessary information for cash flow management on the platform in a minimum amount of time.

You will be responsible for:

Integrating client data:

For our new clients, you are the technical expert responsible for helping them define the data to be integrated into the tool and the best method for doing so. Your role is therefore key to client satisfaction and long-term retention.

Supporting our clients in implementation:

• Understanding the technical and financial needs of B2B clients across all sectors.
• Mastering programming languages to automate our internal processes (Python, VBA).
• Being proficient in Excel to solve client issues (Excel matrices).
• Providing suggestions to clients and other Customer Success services to offer the most suitable solution to their needs, considering technical constraints.
• Communicating with stakeholders (internal and external) to ensure the rapid implementation of Agicap.
• Creating the tools of tomorrow to facilitate client setup for all CS services in France and globally (Using Cloud technologies with Python).

Participating in team development and process building:

• You will contribute to the automation and industrialization of the processes within our CS France teams and eventually globally.
• You will have the opportunity to work on a complex technical platform that will serve the entire Customer Success department at Agicap.
• You will establish the necessary documentation to facilitate knowledge transfer within the team.
• As a true representative of the client internally, you will be responsible for communicating their needs to the product teams to help prioritize new features.

This position can also lead to many opportunities for advancement within Agicap, making it an excellent entry point into the rapidly growing FinTech world.

What we are looking for :

• You are in your final year of business or engineering school or have 1-2 years of experience.
• Python holds no secrets for you.
• You are versatile and enjoy project management, customer relations, and teamwork.
• You know how to prioritize, organize yourself, and communicate effectively.
• You are curious, ambitious, and attracted to the startup spirit.
• You enjoy tackling new challenges and understanding technical aspects to address them in the best way possible.

What we offer :

• Meal vouchers
• 100% coverage of public transportation costs
• A key moment to join a rapidly growing startup
• A highly formative, entrepreneurial environment that offers a lot of autonomy and responsibility
• Daily challenges working with executives and CEOs of SMEs
• A dynamic and passionate work atmosphere with a true team spirit to propel Agicap's growth in France and internationally
• A monthly afterwork event

#J-18808-Ljbffr