IT Onsite Support (Paris, 1st, 2nd level support, English, French)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Setup, maintain and troubleshoot local desktops, printers, conference/meeting & communication equipment, mobile devices and related accessories at location(s) under responsibility
• Maintain updated stock and records (CMDB) of the assets
• Manage lifecycle and disposal of obsolete devices
• Liaise with management for planning purchases and with local vendors / telecom providers for maintenance and replacements
• Monitor & maintain lifecycle of servers & equipment running local application & services at location(s) under responsibility
• Provide on demand ‘eyes & hands’ for equipment locally installed but centrally handled (e.g. network) in support.
• Monitor backups & restore as needed
• Handle user interactions from walk-in services. Resolve problems with devices, equipment, software upon user requests; guide users and interact with Helpdesk as required
• Support conferencing and video calls as requested
• Contribute to on-site and remote events as agreed with local management at location(s) under responsibility
• Support VIPs and related events as requested
• Provide support to audits as requested
• Ensure incidents and requests are logged and documented in Service system
• Analyze recurring issues, identify root causes and long-term solutions; interact with architects and operations to discuss
• Contribute and coordinate special activities such as office moves, migrations, equipment upgrades, pilot new technology

• Over 1 year of experience working within IT as IT Support with focus on User services and user support
• In depth knowledge of:
• Windows OS (Windows 7 & 10)
• Microsoft Office & Office 365 applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices
• Knowledge of
• Active Directory
• Exchange
• ITIL certification is an advantage
• Deep technical knowledge
• Strong customer orientation and flexibility to work on various projects
• Ability to work autonomously and within a team
• Willingness to learn new things
• Fluent in French (spoken and written) and English
• Candidates have to declare Criminal record extract not older than three months

• Paid Special Leaves
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits
• Company-sponsored events

Is IT in your DNA?