Business Analyst / IT Application Support (French/English)

We are looking for a Business Analyst / IT Application Support (French/English) for one of our customers based in Geneva.

About our customer

The company is one of the world’s largest independent energy and commodities trading companies. From 40 offices worldwide, they seek to add value across the energy supply chain, including deploying their scale and market understanding to help facilitate the energy transition.

To date, they have committed over $1 billion of capital to renewable projects and are identifying and developing low-carbon opportunities around the world.

Talents are precious to them, and they create an environment in which individuals can reach their full potential, unhindered by hierarchy. The teams comprise more than 65 nationalities, and they are committed to developing and sustaining a diverse workforce.

The Geneva office is located very centrally, 5 minutes from the main train station and 1 minute from the lake. The office has a rooftop lunch area with views over the lake and Alps. They organize regular activities to enable their staff to meet colleagues from other teams in an informal setting and to celebrate special achievements.

Job Description

• Provide in-house CTRM (Commodity Trading Risk Management) support to worldwide users during their day-to-day tasks, escalate support when required to the development team, and ensure following up with them. Ownership required on each support to provide the best service.
• Understand and challenge CTRM’s enhancement requests from users to liaise with the development team.
• Train newcomers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
• Operation and problem-solving of business applications including jobs monitoring, interfaces, and servers in close collaboration with DBA, network, infrastructure, and development teams.

• Must have: working experience of 4 years in the field of IT software applications in the commodities trading business with involvement in business applications change management and day-to-day operation and support.
• Excellent communication and presentation skills.
• Good analytical and technical skills (SQL, Oracle DB, basic programming) as well as a good perception of user needs and business processes.

• Team player
• Self-motivated with the ability to prioritize tasks
• Able to work in a high-pressure on-call environment with changing priorities
• Proactive and customer-focused “make it work” mentality
• Highly responsive, energetic, and enthusiastic
• Resourceful and able to think creatively and adapt