À propos de l'entreprise
Our hiring company is a Global Leader in the Gaming industry. They created a job offer for a Operations Analyst.
Vos tâchesProviding operations mentoring and support to customer's operations staff
Provide first and second level operations support for customer production and test environmentsWillingness to participate in the team's 24/7 hour on-call scheduleReliable handling of system emergencies to minimize financial penaltiesInvestigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers
Making recommendations regarding improvements for operating systems, software, infrastructure and proceduresProviding and verifying Computer Operations documentation and checklistsInterface with Services Project Managers, Account Managers and customer staff as appropriate during projectsProviding support to QA and CAT phases of projectsPerforming specialist training as requiredOn-site visits and participation in customer technical meetings (approx. 10% travel)Translating communication between internal and external parties (English- German).
Votre profilIn this position you will be providing support for ongoing operations and projects, both to internal and external customers, supporting Quality Assurance (QA) as well as Customer Acceptance Testing (CAT) and providing documentation.
Perks and benefitsAn open and communicative company culture
A dynamic intercultural environment within a fast-paced industry
An exciting area of responsibility with the chance for development
Very good working conditions including health and additional benefits (special pension scheme)
Cette opportunité de carrière est située à Remote, Remote