Operations Analyst (f/m/x)

Wer Sie sind

• In this position you will be providing support for ongoing operations and projects, both to internal and external customers, supporting Quality Assurance (QA) as well as Customer Acceptance Testing (CAT) and providing documentation.

Ihre Aufgaben

• Providing operations mentoring and support to customer's operations staff
• Provide first and second level operations support for customer production and test environments
• Willingness to participate in the team's 24/7 hour on-call schedule
• Reliable handling of system emergencies to minimize financial penalties
• Investigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers
• Making recommendations regarding improvements for operating systems, software, infrastructure and procedures
• Providing and verifying Computer Operations documentation and checklists
• Interface with Services Project Managers, Account Managers and customer staff as appropriate during projects
• Providing support to QA and CAT phases of projects
• Performing specialist training as required
• On-site visits and participation in customer technical meetings (approx. 10% travel)
• Translating communication between internal and external parties (English- German).

Wünschenswerte Fähigkeiten

• Linux

• Bis zu €50,000
• Münster, North Rhine-Westphalia, Germany

Berufserfahrung

• Systems Administrator

Sprachkenntnisse

• German