- +3
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- Paris, Γle-de-France, France
About
The Position
Network & UC Operations Team Leader
Job SummaryThe Network and UC team is a Global team spread worldwide, managing cross-regional topics. The Network Operations team leader oversees the Global Network strategy, managing high availability networks infrastructure and operational services to meet Service Level Targets.
Key Tasks & Responsibilities
Team Lead
- Direct supervision of Network & UC Operations team members
- Lead, manage, and coordinate a team of Network engineers
- Define skills and talents for team members
- Responsible for training and development
- Provide direction and leadership for a process-focused team
- Manage scheduling, workload, and operational streams
- Address technical and non-technical escalations
- Develop, motivate, and direct team members
- Ensure proper implementation of procedures
- Promote a safety culture in daily operations
Incident and Event Management
- Efficient resolution of incidents & problems using ITIL process
- Timely communication on service impacting events
- Work with vendors on issue resolution
- Manage improvement tickets and service requests
- Monitor services to ensure compliance with standards and SLAs
- Report on key metrics and service delivery performance
- Manage toolsets for event management services
Continuous Improvement
- Provide leadership and technology guidance
- Ensure efficient networking system operation
- Manage Standards, Policies, Processes, and sites architecture
- Perform regular process improvement reviews
- Contribute to audit findings and remediation
- Coordinate monthly clean-up process
- Ensure data integrity and security
- Create and maintain business continuity plans
Administrative Tasks
- Maintain and renew licenses
- Monitor bills and spending
- Contribute to vendors management & relationship
Qualifications & Experience
Essential
- University degree in IT and telecommunications
- 3-5 years managing telecommunication engineers
- Previous managerial experience globally
- Technical knowledge of network hardware, protocols, and standards
- Experience in team-oriented environments
- Ability to learn from experienced team members
Desirable
- Experience in culturally diverse global companies
- Cloud networking architecture experience
Skills & Person Specification
Leads self & Leads others
- Ability to convey technical information to non-technical users
- Spirit of synthesis
- Flexible working hours for global coverage
- Safety-oriented and driven
- Strong communication and interpersonal skills
- Ability to drive changes and thrive in a multicultural context
Delivers results
- Organizational, resource management, and planning skills
- Problem-solving and analytical mindset
Drives improvement
- Attention to detail and continuous improvement mindset
Full-time and Permanent
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
Nice-to-have skills
- ITIL
Work experience
- Head of IT Operations
- NOC Engineer
- Network Administrator
Languages
- English