Network & UC Operations Team Leader

The Position

Network & UC Operations Team Leader

The Network and UC team is a Global team spread worldwide, managing cross-regional topics. The Network Operations team leader oversees the Global Network strategy, managing high availability networks infrastructure and operational services to meet Service Level Targets.

Key Tasks & Responsibilities

Team Lead

• Direct supervision of Network & UC Operations team members
• Lead, manage, and coordinate a team of Network engineers
• Define skills and talents for team members
• Responsible for training and development
• Provide direction and leadership for a process-focused team
• Manage scheduling, workload, and operational streams
• Address technical and non-technical escalations

• Develop, motivate, and direct team members
• Ensure proper implementation of procedures
• Promote a safety culture in daily operations

Incident and Event Management

• Efficient resolution of incidents & problems using ITIL process
• Timely communication on service impacting events
• Work with vendors on issue resolution
• Manage improvement tickets and service requests
• Monitor services to ensure compliance with standards and SLAs
• Report on key metrics and service delivery performance
• Manage toolsets for event management services

Continuous Improvement

• Provide leadership and technology guidance
• Ensure efficient networking system operation
• Manage Standards, Policies, Processes, and sites architecture
• Perform regular process improvement reviews
• Contribute to audit findings and remediation
• Coordinate monthly clean-up process
• Ensure data integrity and security
• Create and maintain business continuity plans

Administrative Tasks

• Maintain and renew licenses
• Monitor bills and spending
• Contribute to vendors management & relationship

Qualifications & Experience

Essential

• University degree in IT and telecommunications
• 3-5 years managing telecommunication engineers
• Previous managerial experience globally
• Technical knowledge of network hardware, protocols, and standards
• Experience in team-oriented environments
• Ability to learn from experienced team members

Desirable

• Experience in culturally diverse global companies
• Cloud networking architecture experience

Skills & Person Specification

Leads self & Leads others

• Ability to convey technical information to non-technical users
• Spirit of synthesis
• Flexible working hours for global coverage
• Safety-oriented and driven
• Strong communication and interpersonal skills
• Ability to drive changes and thrive in a multicultural context

Delivers results

• Organizational, resource management, and planning skills
• Problem-solving and analytical mindset

Drives improvement

• Attention to detail and continuous improvement mindset

Full-time and Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

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To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.