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Customer Service Team Lead
Stark Carpet
- Calhoun, Georgia, United States
- Calhoun, Georgia, United States
About
Hiring/Retention Bonus up to $1,000 within the first year!
bonus details provided during the interview
1st Shift Hours Monday-Friday 8:00am-5:00pm.
Job Description:
Team Leadership & Operations
• Lead a group of CSRs and advise team members on day-to-day operations
• Support other team leads and Director of Customer Service
• Assist leadership in operational priorities and process improvements
• Monitor operational reporting and communicate trends to management
Order Processing & Communications
• Manage end-to-end order processing with accuracy and timeliness
• Oversee inbound/outbound email and phone communications with customers and dealers
• Respond to customer comments, tickets, and inquiries professionally
• Handle dealer phone calls as a knowledgeable point of contact
Documentation & Systems
• Maintain shipping and logistics documents including BOLs and packing lists
• Utilize Infor M3 ERP for order entry, tracking, and
Languages
- English
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