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About
Essential Duties and Responsibilities • Serve as a technical focal point for other System Administrators by either resolving or assisting them with difficult technology incidents. • Eliminate recurring issues through root cause analysis and remediation. • Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops, configuration of Windows Active Directory, Group Policy, file and print services. • Build and configure hardware, peripherals, and services in accordance with standards and project requirements. • Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches, routers, peripherals, and software packages. • Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems. • Perform proactive daily client checks and remediate any discrepancies discovered. • Test new equipment, image operating systems, perform data backups, and complete restores. • Monitor performance and maintain systems according to established SLA's • Ensure server patching and backup schedules are maintained and documented. • Support after hours on-call on a rotating basis. • Ability to deliver professional and personable onsite and remote support.
Qualifications • Solid level of critical thinking, root cause analysis and problem-solving skills with commonly used concepts, practices, procedures, and tools used in supporting and maintaining Windows based solutions. • Excellent communication and customer service skills with the ability to work with minimal supervision in a fast-paced environment. • Desire to learn, grow, and enhance our teams' abilities. Minimum 5+ years IT experience with IT administration and support experience with windows administration and management of servers, O365, One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS • Strong background virtualization including but not limited to ESXi and VCenter • Previous Experience in a fast-paced consulting or MSP environment • Solid knowledge of backup solutions and network storage solutions. • Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security • Core understanding of information security best practices and networking fundamentals. • Tier 2 and 3 desktop support experience. • Be able to work after hours for business impacting changes. • Microsoft and Azure certifications are a plus. • Ability to travel up to 20% as needed. • Must be authorized to work in the United States. • Must be able to work in our Mequon, WI office three days per week.
Nice-to-have skills
- Azure
- DHCP
- DNS
- vCenter
- Microsoft Entra ID / Azure Active Directory
Work experience
- System Engineer
- Desktop Support
- Network Engineer
Languages
- English
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