Assistant Floor Manager

Operational Oversight

• Ensure smooth service flow, from prep to guest experience.
• Monitor food quality, presentation, and adherence to health & safety standards.
• Oversee cleanliness, organization, and equipment functionality.
• Troubleshoot operational issues during shifts.

Team Leadership & Supervision

• Lead, motivate, and manage staff during shifts.
• Assign tasks, manage breaks, and ensure efficient shift coverage.
• Train and support new employees on company policies and procedures.
• Conduct pre-shift meetings to align the team on daily specials and expectations.

Customer Service & Experience

• Address guest inquiries, concerns, and complaints with professionalism.
• Monitor guest satisfaction and ensure an excellent dining experience.
• Support the service team as needed.

Sales & Financial Responsibilities

• Ensure accurate cash handling and transaction procedures.
• Track sales and analyze shift performance.
• Manage voids, discounts, and refunds within company guidelines.

Compliance & Safety

• Enforce food safety, alcohol service laws, and workplace safety regulations.
• Report and address safety hazards or incidents promptly.
• Ensure staff follow hygiene and uniform standards.

End-of-Shift Duties

• Complete closing procedures, including cash reconciliation and deposit preparation.
• Submit shift reports and escalate issues to management.
• Provide proper handover to the next supervisor or manager on duty.

Communication

• Maintain clear, consistent communication with management.
• Relay updates and implement management decisions.
• Keep the team informed of issues and encourage open communication.
• Respond to emails, texts, and communications in a timely manner.
• Ensure menu and drinks verbiage is consistent.

Qualifications

• Previous supervisory or leadership experience in hospitality or food service preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to lead a team in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

What We Offer:

• A dynamic, fun, and supportive work environment
• Opportunities to learn about food, beverages, and hospitality
• Staff discounts and team perks
• Room for growth within the company

We're looking for someone who loves hospitality and thrives in a fast-paced, team-focused environment. If that sounds like you, and you've got the experience to match, we'd love to hear from you.

Job Type: Full-time

Work Location: In person

Nice-to-have skills

• Communication
• Customer Service
• Leadership
• Problem Solving

• Toronto, Ontario, Canada

Work experience

• Administrative
• General Management

Languages

• English