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Desktop Support Technician II

LULUS FASHION LOUNGE LLC
  • US
    Los Angeles, California, United States
  • US
    Los Angeles, California, United States

About

The Desktop Support Technician II demonstrates a broad set of IT technical skills and advanced troubleshooting techniques. This role serves as the primary point of contact for end-user IT Help Desk tickets. All Desktop Support Technicians report to the IT Manager, Support. Schedule: This role is a traditional in-office position, Monday through Friday. What You'll Do
General hardware and software support Advanced technical troubleshooting with local & remote users Process Help Desk tickets and aid in the proper flow of ticket queues Heavy communication directly with customers when processing tickets Delegate/Escalate tickets to others as needed IT asset and inventory management in the asset database What You'll Need
2+ years of relevant experience Comfortable with ticket tracking systems Prior experience in customer service Excellent understanding of computing concepts Good understanding of computer networks Good understanding of system administration Great written and verbal communication skills Operating Systems: Windows, macOS, Linus, iOS, Android Ability to work on-site at a Lulus' location (this is not a remote position) Nice to Have - Bonus Points!
Technical certifications Experience with technical writing Experience with various common software products (0365, Okta, Slack, etc.)
We're ready to meet you! Come help us achieve our ambitious goals!
  • Los Angeles, California, United States

Languages

  • English
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