Mitigation Manager

Job Description

About us

RestoPros is one of the fastest-growing restoration companies in the country—and we’re expanding rapidly into Puget Sound and surrounding areas! We specialize in fast, professional response to water, fire, smoke, mold, and storm damage for both residential and commercial clients.

Our growth is powered by a commitment to white-glove service , built on the core values of respect, trust, integrity, and exceptional customer care . Joining RestoPros of Greater Puget Sound means being part of a company known for premium quality and lasting relationships.

Position Summary

Mitigation Manager - RestoPros® | Water, Mold, and Environmental Restoration
Leadership  Quality  Accountability  White-Glove Service

Position Overview

The Mitigation Manager  is responsible for leading and developing the mitigation team, ensuring high-quality, IICRC-aligned restoration work, and driving operational excellence across all water, mold, and emergency-response projects. This role combines leadership, field oversight, documentation quality control, customer communication, and coordination with estimators, adjusters, and administrative staff.

The Mitigation Manager is a key driver of the RestoPros PROS culture: Performance, Relationships, Opportunity = Success.

Key Responsibilities

Team Leadership & Development

• Lead, train, and mentor Lead Technicians, Technicians, and Helpers
• Conduct ride-alongs, performance check-ins, and skills coaching
• Ensure team compliance with IICRC S500/S520 standards and RestoPros SOPs
• Manage on-call schedule and ensure proper coverage for 24/7 emergency response
• Support a positive, professional, and accountability-driven team culture

Job Oversight & Quality Control

• Perform job-site inspections, moisture mapping reviews, and equipment checks
• Perform supervisory role on site when applicable
• Ensure proper containment, demolition, drying strategies, and remediation steps
• Approve equipment calculations and oversee daily monitoring documentation
• Verify that all work meets RestoPros quality, safety, and cleanliness standards
• Address customer concerns or escalations promptly and professionally

Documentation & Compliance

• Review and approve job photos, moisture readings, logs, and work authorizations
• Ensure files are complete and compliant for insurance and internal audits
• Work with the Admin/Collections team to ensure timely billing and uploads
• Maintain consistency with company digital platforms (Xactimate, Restoration Manager, etc.)
• Ensure technicians complete required documentation in real time
• Complete sketches (Xactimate Sketch) to support detailed estimates
• Submit estimates to INS entities and work through any adjuster negotiations with justifications per IICRC guidelines and the S500- ensure documentation is appropriately provided

Operations & Scheduling

• Assign jobs, route technicians, and ensure efficient daily scheduling
• Communicate job scope, expectations, and timelines clearly to the team
• Maintain equipment inventory, cleanliness, and readiness
• Coordinate with Estimators and Project Managers on job transitions
• Track job progress and proactively remove bottlenecks

Customer & Insurance Communication

• Serve as a primary point of contact during active mitigation jobs
• Walk customers through the mitigation process, timelines, and expectations
• Communicate updates with insurance adjusters as necessary
• Represent RestoPros with professionalism, empathy, and white-glove service

Reporting & Performance Management

• Monitor key KPIs including cycle time, documentation completeness, equipment days, and customer satisfaction
• Prepare weekly updates for ownership/leadership
• Identify areas for process improvement and implement operational enhancements
• Maintain safety standards and oversee PPE, containment practices, and job-site protocols

Qualifications

• 2–4+ years in mitigation or remediation, including leadership experience
• Strong knowledge of water damage mitigation, mold remediation, and drying science
• IICRC certifications strongly preferred (WRT required; ASD/AMRT/HST ideal)
• Strong communication, leadership, and customer service skills
• Ability to motivate teams in a fast-paced, emergency-driven environment
• Proficient in Xactimate, Restoration Manager, CRM systems, or similar platforms
• Valid driver’s license with clean driving record
• Ability to lift 50–75 lbs and work in various environments (attics, crawl spaces, etc.)

Perks & Benefits

• Car allowance or company vehicle
• Company phone and necessary tech tools
• Paid time off and vacation
• Customizable benefits package
• Performance-based bonuses and commissions
• Career growth opportunity in a high-impact, high-visibility role

Join Us

If you're an energetic, motivated professional with a passion for growth, we want to hear from you. Help us grow our footprint in Puget Sound —and grow your career with a company that values your contributions.

Apply now to become a key player at RestoPros of Greater Puget Sound!

Job Type: Full-time

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

RestoPros is one of the fastest-growing restoration companies in the country—and we’re expanding rapidly into Puget Sound and surrounding areas! We specialize in fast, professional response to water, fire, smoke, mold, and storm damage for both residential and commercial clients.

RestoPros is one of the fastest-growing restoration companies in the country—and we’re expanding rapidly into Puget Sound and surrounding areas! We specialize in fast, professional response to water, fire, smoke, mold, and storm damage for both residential and commercial clients.