First Line Support Technician

Restore Plc

Cardington, England, United Kingdom

Cardington, England, United Kingdom

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About

About The Role Job title: First Line Support Technician Location: Based Full Time on Site in Cardington, MK42 0PQ Contract Type: Permanent - Full Time Hours: Mon - Fri 37.5 hours week - 08:30 - 17:00 Salary: £25,000 About Restore Technology Restore Technology is a leading provider of secure IT lifecycle services, helping organisations manage, protect, and maximise the value of their technology assets. With a strong focus on security, sustainability, and customer service, we support businesses across the UK with innovative and reliable IT solutions. About the role We are looking for a proactive and customer-focused IT First Line Support Technician to join our team based at Cardington, Bedfordshire. As the first point of contact for IT support, you will play a vital role in keeping our systems and colleagues working effectively. You will provide high-quality technical assistance, resolve issues efficiently, and contribute to the smooth day-to-day operation of our IT function across multiple locations. Duties & Responsibilities Provide first line technical support via phone, email, and ticketing systems Diagnose and resolve hardware, software, and basic network issues Set up and configure workstations, printers, and IT equipment Create and manage user accounts, passwords, and access permissions Install, update, and support business applications and systems Maintain accurate records of incidents, solutions, and IT assets Escalate complex or unresolved issues to senior support or external providers Support colleagues across multiple sites and occasional depot visitsAbout you: Proven experience in an IT support role or strong technical foundation Good knowledge of Windows operating systems and basic networking Excellent communication skills with a customer-focused approach Strong organisational skills with the ability to prioritise workloads Full UK driving licence and willingness to travel when required What We Offer You: Restore offers a wide range of benefits to our employees such as: Life assurance Annual leave entitlement (starting with 20 – 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programmeAt Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact. About The Company Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so

Cardington, England, United Kingdom

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English

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