HVAC Technical Support Advisor

Why Carrier?

At Carrier, we are proud to be the global leader in heating, ventilation, and air conditioning (HVAC) solutions. We pioneered modern air conditioning and continue to innovate with a dedicated team of experts. Our mission is to create healthier homes, buildings, and shipping environments while minimizing our environmental impact. We believe that diversity and inclusion are key drivers of growth and innovation, and our exceptional workforce is committed to putting our clients at the heart of everything we do.

As an HVAC Technical Support Advisor, you will play a crucial role in delivering top-notch technical support to both external and internal customers. Your responsibilities will include:

• Handling technical calls and emails from customers.
• Planning and coordinating customer assistance site visits.
• Preparing detailed reports for customers.
• Providing training for apprentices.
• Managing out-of-hours technical calls as per your training.

• Experience with HVAC Products (VRFs preferred, along with chillers and split systems)

• F-gas certificate

• Hydrocarbon certificate (a plus)

• Guilds or NC in Refrigeration

• Valid UK driving license

• Excellent communication skills

• Proficiency in Microsoft 360 & Outlook

• Willingness to travel occasionally to other sites

• Competitive salary based on experience

• 25 days of holiday

• Life insurance

• Pension scheme

• Stable working hours from Monday to Friday

• Company laptop and mobile phone

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We are dedicated to creating a workplace that attracts, develops, and retains top talent. We promote employee engagement, foster teamwork, and drive innovation for the benefit of our customers. Our goal is to cultivate an environment where everyone feels they belong, with diversity and inclusion as the foundation of our growth. We are committed to providing enriching career opportunities and continuously improving based on employee feedback. This is The Carrier Way .

Join us and make a difference!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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