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Senior IT Support Engineer
Baily Garner
- London, England, United Kingdom
- London, England, United Kingdom
About
We have a great opportunity for a Senior IT Support Engineer to join our fantastic Transformation and Technology team in Eltham. You will be working with our experienced in-house IT team to provide high levels of customer service and IT support to all staff.
*About Baily Garner*
Baily Garner LLP is a leading multidisciplinary construction consultancy with 50 years’ experience. With offices in Eltham, Manchester and Birmingham, we provide nationwide consultancy services across the built environment.
*What we offer*
* Flexible working hours (7.25-hour day, core hours 10:00–16:15)
* Hybrid working
* 25 days’ annual leave + bank holidays, plus birthday leave
* Medicash health plan
* Life assurance (4x salary)
* Pension (4.5% matched, salary sacrifice)
* Biannual pay reviews
* Professional development & funded professional fees
* CSR days and long-service benefits
*Key responsibilities*:
* Manage and maintain operational effectiveness of all servers, pcs laptops, peripherals and other IT equipment and hardware.
* Manage the installation, maintenance and performance of all IT networks and software on all IT equipment.
* Review, and maintain the resilience, security and back up of IT systems testing procedures regularly (including annual business continuity/DR test).
* Manage and resolve IT Helpdesk queries and issues.
* Manage the day-to-day tasks and develop the Assistant IT Support Engineer
* Liaise with IT support organisations and suppliers.
* Provide technical advice and guidance to management and staff on IT related issues.
* Review, manage and maintain printer, telephone and mobile communication equipment and resolve all related issues.
* Manage and maintain the IT integration of all other electronic ‘devices.
* Manage, plan and perform the IT and telecommunication elements of business-driven office moves and re-organisations.
* Provide cover to IT Systems Developer to ensure day to day IT service levels are maintained.
*About you:*
*5 years’ experience working in an IT environment.*
Advanced technical knowledge and experience in:
* Networking and system management.
* Server and desktop maintenance (including both Microsoft/Linux OS’s).
* Software, application and web development.
* Helpdesk management system
* VMware and virtual networking
* Exchange Enterprise administration
* Palo Alto firewall administration
* Telephone system administration
* Printer administration
* Windows and Apple Mobile device maintenance
* Innovative and effective problem solver.
* An ability to effectively prioritise workload and execute tasks under pressure
*Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.*
*We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.*
_Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements._
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
* Additional leave
* Flexitime
* Life insurance
* Paid volunteer time
* Referral programme
Experience:
* IT Support Engineer: 5 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Languages
- English
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