Franchise Development Coordinator

About the Role

Focal Point is looking for a highly motivated Franchise Development Coordinator to join our Coach Recruitment team. This is an exciting opportunity for someone eager to gain hands-on experience in franchise development and grow with a dynamic, collaborative organization over the long term.

In this role, you will support a team of 7 recruiters, coordinate key recruitment and sales activities, and help ensure compliance and efficiency across the franchise pipeline. You will also manage one administrative assistant.

Position Details

Location: Burnaby, BC – Hybrid (3 days in-office, 2 days remote; you choose which days)

Hours: Full-Time, 8:30 AM – 5:00 PM (30-minute unpaid break)

Reports To: Scott Hartsfield, Chief Development Officer

Target Start Date: March 9, 2026 (subject to change)

Salary: $50,000 – $55,000 CDN

Benefits: Comprehensive benefits package, paid vacation, and professional development opportunities

Key Responsibilities

Recruitment & Pipeline Support

• Manage broker leads and ensure timely follow-up via phone and text.
• Schedule discovery calls, interviews, and follow-up meetings.
• Serve as a primary point of contact for franchise candidates throughout the recruitment process.
• Deliver a professional, organized, and positive candidate experience.
• Respond promptly to candidate inquiries.

Franchise Portals & Consultant Relations

• Manage franchise portals and consultant relationships.
• Lead consultant outreach and marketing initiatives.
• Coordinate internal handoffs between the sales, legal, and onboarding teams.

Compliance & Documentation

• Ensure compliance with franchise sales documentation and timelines.
• Track acknowledgment receipts and compliance deadlines.
• Coordinate franchise agreement execution and onboarding handoffs.
• Ensure all required documents are completed prior to setting up a new franchisee.

Reporting, Tracking & Operations

• Maintain accurate, up-to-date records in the CRM.
• Track prospect status, notes, documents, and key milestones.
• Prepare reports on pipeline activity, conversion rates, and sales progress.
• Monitor and track KPIs and dashboards for the recruitment team.
• Create Statements of Work (SOW) and Statements of Process (SOP) for sales and recruitment initiatives, and coordinate with the DevOps team on updates and timelines.

Events & Travel Coordination

• Coordinate flight and hotel accommodations for the recruitment team.
• Register the team for broker conferences and other company events.
• Coordinate Discovery Day logistics, including agendas, invitations, and materials.

Content & Collateral

• Help create and update templates and sales collateral.

Requirements

Must Have

• 2–3 years of experience in an administrative role.
• Proficiency with Google Workspace (Docs, Sheets, Slides, Gmail), HubSpot, , Calendly (or equivalent), LinkedIn, Zoom, and Apple OS.
• Ability to commute to our Burnaby, BC office. We do not offer housing accommodations.
• A valid Canadian work authorization (Canadian resident or valid work permit/VISA).

Preferred Qualities

• Strong attention to detail and excellent written and verbal communication skills.
• Ability to work under pressure in a fast-paced environment and meet deadlines consistently.
• A sense of urgency and strong time management.
• Professional phone etiquette and an outgoing, friendly personality.
• Confident multitasker who thrives in a collaborative, initiative-driven culture.

What We Offer

• A comprehensive benefits package and paid vacation.
• Professional development opportunities.
• A growth-focused, collaborative work environment that rewards initiative.
• The chance to be part of a company with a meaningful mission in franchise coaching.

How to Apply

We'd love to hear from you Please submit your résumé through our application portal here:

Only applications submitted through our portal will be reviewed.