2nd Line Support Technician ( CompTIA Network+ Required )Check Communications Ltd • Deeside, Wales, United Kingdom
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2nd Line Support Technician ( CompTIA Network+ Required )
Check Communications Ltd
- Deeside, Wales, United Kingdom
- Deeside, Wales, United Kingdom
About
* Salary DOE
* Hours; Monday to Friday must be available between 08:00 and 18:00 on a rota basis eg. 08:00 - 16:00 and 09:00-17:00
* Driving License: Required
* DBS Check Required (can be arranged on offer of employment)
* Location; Check Communications Head Office Queensferry CH5 1SA
*Company Overview*
Check Communications Established since 1990, is one of the UK’s leading independent voice and data specialists, delivering award winning telephony, IT, networking and security solutions to customers nationwide. As we expand our technical operations, we’re looking for enthusiastic, customer focused individuals who want to build a career in IT support and develop hands on experience across a wide variety of technologies.
*The Role*
As a 2nd Line Support Technician, you will take ownership of escalated cases, providing deeper technical troubleshooting and supporting infrastructure level issues. You’ll work across networks, telephony platforms, CCTV, access control and cloud systems — no two days are the same.
*CompTIA Network+* *or equivalent qualification* *is essential for this role.*
*Responsibilities (not limited to)*
* Acting as an escalation point for 1st Line technicians.
* Diagnosing and resolving complex issues across:
* Switching, routing, VLANs & firewall systems
* Onprem and cloud telephony platforms
* CCTV & access control systems
* Leading remote and onsite technical support activities.
* Implementing configuration changes, firmware updates and system optimisations.
* Supporting project delivery including installations, migrations and upgrades.
* Documenting work clearly and maintaining SLA compliance.
* Mentoring and guiding junior technicians.
* Advising customers on system improvements and best practice.
*Essential: *
* *CompTIA Network+ or equivalent certification.*
* Strong troubleshooting experience across networking, telephony, CCTV and more.
* Ability to take ownership of escalated issues and work independently.
* Excellent communication and customer interaction skills.
* Strong organisational and documentation skills.
*Desirable: *
* Experience with Microsoft 365, Dynamics 365, VoIP telephony.
* Familiarity with CCTV, security systems and RAID configurations.
*Why Join Check? *
* Work with cutting-edge telecommunications and IT technologies.
* Opportunities to grow into specialist or project based roles.
* Supportive leadership and technical development environment.
* Stable, growing organisation with a strong reputation in the industry.
*NO Agencies Please*
Job Type: Full-time
Pay: £27,000.00-£29,000.00 per year
Benefits:
* Company pension
* On-site parking
* Private medical insurance
Work Location: In person
Languages
- English
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