About
Key Responsibilities:
- Monitor team performance, prepare reports, and identify improvement opportunities.
- Lead, coach, and evaluate team members through regular one-on-ones and semi-annual reviews.
- Support operational projects and process improvements.
- Oversee timely responses to phone, voicemail, and written customer inquiries.
- Manage escalations and complex service issues.
- Review order status concerns, coordinate on fulfillment delays, and maintain service standards.
- Provide product information and escalate technical matters when required.
- Approve order adjustments, cancellations, and retention-focused solutions.
- Assist with shipment tracing and carrier claims.
- Proven leadership in a fast-paced service environment.
- Strong organization and prioritization skills.
- Ability to balance speed, accuracy, and customer satisfaction.
- Experience using performance metrics to improve team results.
- Clear communicator who collaborates well across departments.
- Customer-first mindset with a focus on continuous improvement.
- Join a rapidly growing company with strong year-over-year momentum.
- Work in an entrepreneurial environment with minimal red tape.
- Contribute ideas and help shape processes as we scale.
- Gain meaningful ownership and autonomy in your role.
- Collaborative team culture with quarterly team events.
- Monday to Friday: 9 am to 5 pm.
- Address: 65 Courtland Ave, Vaughan, ON L4K 3T1.
Interview Workflow:
- Recruiter Screen - 30min
- Cognitive Online Test - 40min
- 1st Team Interview - 1 hour
- 2nd Team Interview - 1 hour
- Hiring Decision
Please send your resume to
Languages
- English
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