Analyst, Restaurants Systems

Recipe Unlimited Corporation is Canada's leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey's, St.Hubert, Montana's, Olive Garden Canada, Kelseys, Bier Markt, East Side Mario's, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe's, Fresh Kitchen + Juice Bar, The Burger's Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn't the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The purpose of the Analyst, Restaurant Systems is to accurately maintain, update, and launch all local and national Brand programs through their Point of Sale (POS), back office systems (inventory), e-commerce, and aggregator platforms as per the Brand specifications and requirements. The Restaurant Systems team also acts as a first point of escalation for the service desk, through troubleshooting issues accurately and efficiently. 

What you will do in this role:

• Implements changes and updates submitted by the Brand teams through a Request for Change (RFC)

• Assists the Brands with the implementation of marketing initiatives (coupons and discounts)

• Performs changes in POS, inventory, e-commerce and 3rd party platforms

• Ensures that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data

• Maintains and improves end user interaction for all Systems

• Conducts comprehensive POS testing with Brand representatives

• Conducts detailed inventory testing with Brand representatives which includes confirming recipe details, inventory and supplier items

• Conducts thorough ecommerce testing with Brand representatives, which includes validating price, images, and menu item descriptions

• Reviews and manages upcoming requests for changes and updates

• Ensures that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems

• Discuss ideas and solutions for future projects and initiatives  

• Works in conjunction with the Project Management team on Recipe and Brand specific projects intended on improving the system and support techniques relating to the restaurant

• Works as first level escalation point for the service desk on back and front of house POS issues involving menu items, price, and print locations.

• Works as first level escalation point for the service desk on inventory issues

• Supports service desk with Restaurant Systems related issues

What we are looking for from you:

• Post Secondary Education is considered an asset

• Working knowledge of Windows environments

• Data accuracy and verification 

• Experience with Point of Sale (POS) technology

• Restaurant Operations Experience is a key asset

• Good working knowledge of G-Suite

• Prior experience or general knowledge with inventory systems

• An appreciation of wider business demands

• Strong time management skills and the ability to work under pressure

• Demonstrated ability to quickly understand complex systems

• Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills

• Strong attention to detail

• Strong problem solving skills

• Ability to interact with individuals on all organizational levels

• Strong organization skills

• Multitasking 

What's in it for you?

• Flexible/Hybrid work environment

• Pay range: $63,000 - $76,000

• You'd be joining a close-knit, innovative team of creative and energetic go-getters

• You'd be a part of Canada's largest full-service restaurant company that leads the industry in size and innovation

• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands

• A welcoming, fun and safe work environment founded on respect

• Career advancement opportunities with a company that owns some of Canada's most iconic restaurant brands

• Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact