Client Relations Coordinator

Position: Client Relations Coordinator

Position Type:   Full-time, Permanent, Excluded

Location: Edmonton, Alberta

Classification:   Pay Group III

Salary Range:   $64,600.00 to $ 95,073.00

Closing Date:    Open until suitable candidate is found

If building strong relationships, solving complex problems and championing exceptional client experiences excite you, then this role was built for you.

 As a Client Relations Coordinator, you'll play a key role in understanding client needs, strengthening partnerships, and helping shape the future of client engagement at APS. Your ability to blend communication, technology, and collaboration will shine in this dynamic, people‑centered position

What you're passionate about

You thrive in environments where strong relationships and meaningful communication matter. You're someone who builds trust easily, listens deeply, and communicates with clarity and tact. You enjoy diving into data, exploring how technology, including AI, can enhance service, and finding opportunities to improve processes. You're adaptable, organized, and proactive, and you bring a solutions-oriented mindset to every challenge.

A typical day for the Client Relations Coordinator

• Build and maintain strong relationships with APS' clients through regular communication and follow-ups.
• Research information, prepare accurate reports and presentations.
• Track and analyze client requests, KPIs, and service data to identify opportunities for enhancement.
• Collaborate with internal teams to support client updates and reporting.
• Maintain client engagement tools such as the Client Portal and Microsoft Planner.
• Identify process improvements and develop or update procedures to enhance quality and efficiency.
• Coordinate client education sessions across APS business units.

What you bring

• University degree and three to five years of related client-facing experience, or a diploma with five to ten years of related experience.
• Experience with pension administration and understanding of government pension regulations and legislation.
• Strong comfort with IT solutions, including AI, CRM systems, portals, and ticketing systems.
• Proven relationship-building skills with diverse stakeholders using tact, diplomacy, and discretion.
• Excellent communication skills, written, verbal, and interpersonal, including the ability to convey complex information clearly.
• Strong analytical, critical‑thinking, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a high-pressure environment while maintaining accuracy and professionalism.
• Experience developing client strategies and engagement frameworks is an asset. 

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

• Defined benefit pension plan
• Community-minded workplace with a friendly team environment
• Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year's Day
• Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
• In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
• Discount programs through various partner agencies