Retail Manager

Brant Arts IDA Pharmacy & Home Health Care has been proudly serving the Burlington and surrounding community for over 60 years We pride ourselves on our dedication to customer service and will always strive to go the extra mile to help our clients on their journey to better health and wellness.

We are seeking an experienced and customer-focused Retail Manager to oversee daily operations of our Home Health Care & Mobility department. The successful candidate will lead a team of professionals, drive sales performance, ensure exceptional customer service, and maintain compliance with applicable health, safety, and retail standards.

This role is ideal for a leader who thrives in a hands-on retail environment and is passionate about supporting customers with health and mobility needs.

Position Duties & Responsibilities

• Oversee day-to-day store operations, including sales, staffing, scheduling, and inventory management

• Lead, coach, and develop retail staff to deliver outstanding customer service

• Ensure a respectful, empathetic, and solutions-focused experience for customers while driving sales performance

• Maintain product knowledge related to mobility aids, home health care equipment, ostomy, bracing, compression, wound care, mastectomy products, assistive devices and more.

• Ensure compliance with company policies, health and safety standards, and applicable Ontario laws and regulations

• Perform a variety of administrative functions including maintaining customer files, generating reports, completing funding applications, responding to emails, etc

• Manage vendor relationships, product ordering, and merchandising standards

• Handle escalated customer concerns professionally and effectively

• Monitor store KPIs and prepare reports as required

• Other duties as assigned

Qualifications & Experience

• 3+ years of retail management experience (home health care, pharmacy, medical supplies, or mobility retail considered a strong asset)

• Post-secondary education in business, retail management, or related field is an asset

• Proven leadership and team management skills

• Strong customer service and communication abilities

• Experience with inventory control, scheduling, and sales reporting

• Knowledge of assistive devices, mobility equipment, and home health care products is an asset

• Ability to work flexible hours, including occasional evenings or weekends

• Ability to stand and walk for extended periods during the work day, ability to lift up to 25 lbs, frequent bending, reaching, crouching, and kneeling

• Manual dexterity to operate POS, computer, phone, and other standard retail equipment

We are committed to providing reasonable accommodation in accordance with the Ontario Human Rights Code.

We thank all candidates who apply but only those selected for interviews will be contacted. Please advise in your application if you require accommodation through the recruitment and hiring process.

This role is an existing vacancy and is open to qualified applicants.

Our hiring process may include the use of artificial intelligence (AI) to support tasks such as application screening. Human decision-makers remain involved throughout the process.