Resident Service Coordinator

General Description

The Resident Service Coordinator provides Social Services and on-site supportive services to residents. Services include meal service to meet nutritional need, housekeeping aid, personal assistance, transportation services, health-related activities, case management, childcare, educational and employment services, other services designed to help the recipient live in the community as independently as possible. Role will coordinate with 3rd party providers as needed.

Position Details

• Full Time
• Non-Exempt
• 40 hours per week
• Monday - Friday
• 8:30am - 5pm EST

Location

• Tower at Park Square located at 475 East Broad Street, Rochester, NY

Job Description

• Provides referral services to all tenants in need of such services
• Responsible for Activities Planning and Implementation of the Activities.
• Completes Agency forms and special reports.
• Documents contact notes for tenants.
• Refers and links residents to service providers in the local community.
• Conducts apartment visits when the need arises.
• Respond to emergency situations.
• Assist residents in completion of application, recertification, entitlement and social service-related applications and documents.
• Works through a team approach in a partnership with Community Manager and Maintenance Supervisor to serve the greater good of all residents.
• Deliver notices as required.
• Perform other resident supportive job-related duties, projects as assigned.
• Expected to always be on site when scheduled to work. Prepare all documents necessary to complete LIHTC State Agency 

Experience

• Prior experience in Social Work or Counseling preferred.
• Minimum 1-2+ years' experience in social service delivery with the elderly and/or family populations
• Working knowledge of supportive services and other resources in the area
• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook).
• Excellent clerical, data entry, filing, and general administrative skills.
• Demonstrated customer service skills to assist residents, visitors, team members.

Education

• Bachelor's degree in social work, Counseling preferred or some college with equivalent related work experience considered.
• Minimum HS Diploma/GED equivalent

Requirements

• Positive outgoing attitude and customer service skills.
• Demonstrates common sense, self-control at all times.
• Excellent business professionalism and business judgment in all day-to-day matters.
• Effective follow up skills.
• Excellent organizational and time-management skills in order to meet all required deadlines.
• Ability to effectively communicate both written and verbally.
• Ability to advocate, organize, problem-solve and provide results for the residents being served.
• Adaptable, flexible to changing projects, activities as directed.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex