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Operations Manager
Pinnacle Technology
- Devens, Massachusetts, United States
- Devens, Massachusetts, United States
About
Position Summary
The Repair Station Operations Lead is responsible for overseeing the daily operations of a
Part 145 FAA-certified Repair Station
and serving as the
FAA Accountable Manager
. This role ensures full regulatory compliance, operational efficiency, and continuous improvement while leading a small team of technicians and support staff. The position focuses on safety, quality, customer satisfaction, and lean operational excellence within aerospace repair operations, with a strong preference for aftermarket experience.
Key Responsibilities
- Lead and manage day-to-day operations of the Part 145 Repair Station in compliance with
14 CFR Part 145
regulations - Act as the primary point of contact for regulatory bodies and customer audits (FAA, EASA, CAAC, CAA, DOT)
- Maintain and oversee Repair Station documentation, including manuals, training records, rosters, and quality systems
- Supervise a team of
5 direct reports
(scheduler and technicians) - Drive continuous improvement initiatives using lean principles and structured problem-solving methods
- Coordinate production control, supply chain activities, and workflow across shifts
- Promote a culture of safety, quality, accountability, and employee engagement
- Support training, cross-training, and workforce development to ensure operational continuity
- Utilize performance metrics, visual management tools, and improvement boards to ensure transparency and results
Qualifications
- Bachelor's degree in a technical or business-related discipline
- Minimum 4+ years of experience
in aerospace repair, manufacturing operations, or quality leadership - Hands-on experience with FAA Part 145 repair station operations
(required) - Strong understanding of aerospace repair processes and regulatory documentation
- Proven leadership and team development experience
- Working knowledge of MRP or production planning systems
- Experience supporting audits and regulatory inspections
- This position requires U.S. Citizenship due to U.S. Government defense contracting and export compliance regulations.
Languages
- English
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