Customer Service Representative

Customer Service Representative – Cornelius, NC

Serve. Support. Redefine Service Excellence.

NuBlue Electric, Plumbing, and Air is more than just a home services provider — we're a mission-driven, employee-owned company setting a new standard for professionalism in the trades. Rooted in a legacy of service dating back to 1961, we've grown into one powerhouse team through the merger of several thriving brands. Our family of elite-level professionals is driven to provide dependable solutions that make our customers' lives easier and more enjoyable.

Now, we're looking for a Customer Service Representative (CSR) to join our Cornelius office. This is an in-office role where you'll be the voice of NuBlue — welcoming customers, supporting technicians, and ensuring every interaction reflects our commitment to excellence.

If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering top-notch service, this is your chance to grow with a company that's redefining service excellence in Lake Norman.

What You'll Do

Achieve strong booking rates by building value in our technicians and services

Communicate with professionalism and empathy across phone, email, and online portals

Manage both inbound and outbound customer calls with confidence and care

Accurately document concerns, requests, and updates in our software systems

Navigate call scripts while personalizing each customer experience

Collaborate with teammates and leadership to improve service processes

Escalate customer issues to the right teams quickly and effectively

Actively participate in team meetings, trainings, and 1:1s

What You Bring

Strong interpersonal and customer service skills

1–2 years of customer service or call center experience preferred

Ability to manage a high volume of calls and emails daily

Attentive, friendly, and patient demeanor

Problem-solving skills with a proactive mindset

Excellent time-management and organizational skills

A proven track record of reliability and attendance

Team-oriented attitude with a desire to learn and grow

Why You'll Love Working at NuBlue

Employee-owned company – you're invested in the success you help create

Competitive pay with performance incentives

Full benefits package (medical, dental, vision, life, disability, and 401k)

Performance bonuses (based on experience)

Paid time off and holidays

Positive, team-focused work environment

Ongoing training and career advancement opportunities

Be part of a company that values professionalism, respect, and community impact

Equal Opportunity Employer

NuBlue Electric, Plumbing, and Air is committed to fostering a diverse, inclusive workplace. We prohibit discrimination or harassment of any kind and ensure equal opportunity for all employees and applicants.

Ready to Apply?

If you're ready to bring energy, professionalism, and heart to a high-performing team in Cornelius, we'd love to meet you. Apply today and help us continue redefining service excellence in Lake Norman.

Benefits:

401(k)

Dental insurance

Health insurance

On-the-job training

Paid time off

Ability to Commute:

Cornelius, NC (Preferred)

Work Location: In person

Pay: $ $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Cornelius, NC (Preferred)

Work Location: In person