Case Manager/Success Coach

Job Summary
We are seeking a dynamic and compassionate Case Manager/Success Coach to empower clients and support their journey to self-sufficiency. In this role, you will serve as a dedicated guide, helping individuals navigate educational goals, develop personalized success plans, improve quality of life and connect with county-wide resources. Your energetic approach will foster a motivating environment where participants feel supported, inspired, and equipped to achieve their goals. This paid position offers an exciting opportunity to make a meaningful impact on participants success while honing your skills in case management, counseling, and mentorship. Caseloads range varies depending on the nature of the service and acuity of assigned clients.

Duties

• Provide services in alignment with best practices, such as housing first, progressive engagement, whole family, and strengths-based approaches.
• Provide services in compliance with contractual requirements and established policies and procedures.
• Implement and adhere to workflows that promote high quality care and outcome-focused service delivery.
• Establish goal-based service plans, monitor progress through regular communication and engagement, and appropriately discharge according to program policies and procedures.
• Identify and link clients to resources and services, including for housing and tenancy, workforce development, education and vocational training, financial literacy, and youth focused supports.
• Coordinate direct financial support in the form of assistance and incentives.
• Provide advocacy, support, motivation and accountability for client goals.
• Maintain effective relationships with referral sources and service partners.
• Utilize designated tracking tools and database(s) to record client information, service transactions, and program expenditures.
• Advance the agency's organizational values: social justice focused, data driven, outspoken, collaborative, trauma-informed, investors.
• Perform other duties and manage other projects as assigned.
• Facilitate effective communication through public speaking and outreach efforts to promote available resources
• Collaborate with faculty, staff, and external partners to coordinate support services and recruitment initiatives

Qualifications

• At least 2-3 years of case management experience in an equivalent setting; Bachelors degree in a human services field (Health, Psychology, Sociology, Social Work etc) is desired but not required.
• Experience providing services in one or more content areas (housing stabilization, workforce development, youth/family supports).
• Experience working with individuals and families who face multiple barriers to achieving self- sufficiency and ensuring a trauma-informed approach to services.
• Experience working with government-funded programs or projects.
• Proficiency in Microsoft office-tools and the ability to learn and utilize one or more electronic platforms for service documentation and tracking.

*Pay will be comparable with your skills and experience. ($45k-$51.5k)

If you are looking for great work environment to hone your skills and serve your community, then look no further

This position involves an on-site presence, which is critical for staff collaboration and client engagement. May require availability outside of typical office hours.

Passage Home Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45, $51,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person