Customer Service Representative

Celebrating 30 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key to its success. We are home to more than 70 jet aircraft and offer complete aviation solutions including; Acquisition-Sales, Aircraft Management, Maintenance, Charter, and FBO Services. Join a team that's dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts and a family spirited atmosphere.

 We're continuing to grow and have openings for the following shift

• 1st shift - 6 a.m. - 2 p.m. 
• 2nd shift - 2 p.m. - 10 p.m.

The Flight
Line/Customer Service Representative plays a critical role for Business Jet
Center in providing effective customer service for clients both at the front
desk and on the ramp. FLA/Customer Services Reps work to uphold Business Jet's
high standards of serviceability in all aspects.

This position is cross-trained between ramp, operator, and front desk customer service.

Essential
Duties and Responsibilities:

• Meet
  and greet customers as the first point of contact both on the ramp and at the
  front desk.
• Provide
  full-service concierge services including but not limited to:
  • Taking service orders
    from crew/passengers such as fueling, catering, etc.
  • Supply departing
    aircraft with coffee, ice, requested newspaper, and catering.
  • Fill out contract
    forms, determine charges for service requested, collect payments, and prepare
    change of address records.
  • Coordinate
    transportation, catering, and lodging reservations.
  • Complete request and
    other customer contract forms.
• Escort
  and assist in all transportation needs (i.e. pick up/drop off passengers).
• Accurately invoice aircraft fueling and
  handling services.
• Complete
  opening and closing duties as assigned by the CSR/FLA Management.
• Update
  arrival/departure board. Communicate customer needs to appropriate departments.
• Communicate
  clearly and assist the shift coordinator with aircraft call ins, parking, and
  other ramp services.
• Monitor
  incoming/outgoing flights and movement on the ramp.
• Conduct
  fuel order dispatching with guidance by the shift coordinator
• Work with Line Service Technicians to
  coordinate and complete customer requests.
• Present
  and maintain a clean and professional lobby area with stocked refreshments for
  customers.
• Maintain
  and record appropriate supply levels.
• Professionally correspond with
  customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive
  attitude with the ability to multitask.
• Perform
  other duties and responsibilities as assigned.

Qualification Requirements:

• High
  school diploma or general education degree (GED)
• No
  special licenses or certificates required
• 1-2
  years of applicable customer service work experience
  • Previous aviation or FBO experience preferred.
• Excellent
  written and verbal communication skills
• Excellent
  analytical and organizational skills
• Strong
  problem-solving skills
• Ability
  to maintain accurate and detailed records
• Ability to multitask and provide high
  standard of customer service in a fast-paced environment
• Willingness
  to listen and learn
• Ability
  to think creatively and innovatively
• Ability to differentiate aircraft types
  as well as understand military time and phonetic alphabet
• Proficient
  computer skills and customer service software
• Self-starter with a willingness to learn
  and develop and take feedback well
• Valid Driver's License

• Ability
  to attain Love Field Badge

Work Environment:

While performing the duties of this job, the employee is regularly exposed to various weather conditions. The employee is frequently exposed to very loud noise levels in and around their work environment. The physical demands regularly required are to sit for extended periods of time, squat, crawl, climb along with the ability to lift and/or move up to 25 pounds. Daily interaction with Clients where tact and decorum are mandatory while maintaining a team effort in customer service.

Company Benefits:

Full-time employees are offered:

• 401k (with company match)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life & AD&D
• Paid Time Off
• Additional Supplementary Benefits

Please visit our careers page to see more job opportunities