Service Delivery ManagerParadigm Employment Services • Liss, England, United Kingdom

This job offer is no longer available

Service Delivery Manager

Paradigm Employment Services

Liss, England, United Kingdom

Liss, England, United Kingdom

Find similar jobs

About

Service Delivery Manager (MSP) A truly exciting opportunity has arisen for an experienced professional to join a national IT Support and Telecoms company based in the Liss area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Service Delivery Manager: * Lead and manage a team of technicians on a day-to-day basis, including workload planning, scheduling, performance management, and maintaining consistently high standards of service delivery. * Oversee and support client IT environments, including hardware, software, servers, and network infrastructure, ensuring stability, security, and optimal performance. * Take ownership of the technical onboarding of new clients, managing system setup, migrations, documentation, and smooth transition into support services. * Build and maintain strong, long-term relationships with new, existing, and prospective clients through a proactive, service-led, and consultative approach. * Provide on-site technical support at client locations when required, utilising a company pool vehicle, and acting as a trusted technical representative of the business. * Deliver high-quality remote and telephone-based technical support, working collaboratively alongside the wider technical team. * Ensure first-class technical, server, and infrastructure support across all client accounts, meeting or exceeding agreed service levels. * Act as a senior technical escalation point for complex issues raised by both clients and internal technicians, ensuring timely and effective resolution. * Monitor departmental performance against agreed KPIs, producing regular reports and insights to support continuous improvement. * Stay current with emerging technologies, industry trends, and best practices, providing training, mentoring, and technical guidance to the team. Main requirements for the successful Service Delivery Manager: * Ideally 5+ years’ experience within the IT managed services industry, with a strong track record of delivering high-quality technical support. * Proven experience working across a wide range of IT environments and supporting diverse client infrastructures and on-site locations. * ITIL v4 certification or equivalent practical working knowledge of IT service management best practices. * Strong, hands-on experience with Microsoft Server environments, from legacy versions (2003 onwards) through to current releases. * In-depth knowledge of Microsoft 365, including implementation, administration, support, and tenant-to-tenant migrations. * A hands-on leader who leads by example and actively supports team development and knowledge sharing. * Forward-thinking and proactive, with a problem-solving mindset and the ability to identify and implement improvements. * Excellent interpersonal and communication skills, with a proven ability to build and maintain strong, trusted relationships with clients. * Full UK driving licence, with flexibility to attend client sites and on-call requirements using company pool vehicles. * Positive, professional, and approachable attitude, contributing to a supportive and high-performing team culture. What we offer to the successful Service Delivery Manager: * Negotiable Salary £45,000-£55,000 per annum+ Bonus * Monday to Friday- office based. * Unrivalled career development prospects and opportunity to progress. * Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year). * Gym attendance is paid up to 50% per month (up to £50). * 50% paid up to £100 for one off physical challenge events – e.g. tough mother, marathon etc. * Up to 2 full volunteering days per year (prior notice and permission). * Day off for your child’s first day at school. * Your birthday off paid. If you are driven and resilient professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy

Liss, England, United Kingdom

Languages

English

Notice for Users

This job was posted by one of our partners. You can view the original job source here.

Find similar jobs