Director – Roll-Off Services

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About Desert Services

A Dedicated Team for Construction Site Cleaning and More

At the heart of every successful business is a strong leadership team. At Desert Services, we take pride in our ability to deliver top-tier site services to clients in the construction industry. Our team goes beyond the call of duty to meet your needs in a timely manner and solve logistical problems creatively. With us, you gain a partner who comprehends the nuances of construction and knows what it takes to succeed. Experience the Desert Services difference – where expertise and dedication meet to deliver excellence.

Desert Services began over 25 years ago as Desert Spray, a water truck company providing dust control services to contractors across the greater Phoenix area. With just two trucks and a focus on dependable service, the business quickly earned a reputation for reliability and grew steadily from its early days.

Learn more about us:

We're looking for a Director – Roll-off Services

Position Summary:

The Director of Roll-off Services will serve as the primary leader of our roll-off and waste disposal division, overseeing daily operations, managing a team of drivers and support staff, ensuring compliance and safety, and maintaining excellent customer service. This role is both strategic and hands-on, with responsibility for operational performance, employee development, and profitability.

Key Responsibilities
Operational Oversight

• Oversee day-to-day operations of the Roll-off division, including scheduling, routing, and dispatching through CRO.
• Ensure efficient use of drivers, trucks, and equipment to maximize productivity.
• Monitor service quality and timeliness to meet customer expectations.
• Oversee ordering of supplies, tools, and equipment needed for the division.

Team Leadership & Management

• Lead, coach, and support the Roll-off team (drivers, helpers, and dispatch staff).
• Partner with HR on recruiting, onboarding, training, and performance management.
• Promote a culture of safety, accountability, and customer service.

Customer Service & Relationship Management

• Address customer concerns promptly and professionally.
• Coordinate with contractors and site supervisors to ensure services are delivered on schedule.

Compliance & Safety

• Ensure adherence to DOT, OSHA, and company safety standards.
• Monitor and report incidents, accidents, and equipment issues.

Financial & Growth

• Track division performance (labor costs, equipment usage, overtime, etc.).
• Identify process improvements to increase efficiency and profitability.
• Support business development by ensuring operational readiness for new contracts.

Job Requirements

• 3–5+ years of operations or management experience in sanitation, construction, transportation, or related industry.
• Strong leadership and people management skills with the ability to coach and develop teams.
• Knowledge of DOT and OSHA compliance standards.
• Proven ability to manage logistics, scheduling, and dispatch operations.
• Excellent communication and problem-solving skills.
• Strong customer service orientation and ability to manage client relationships.
• Proficiency in operational tracking, reporting, and use of dispatching systems.
• Valid driver's license required; CDL preferred but not mandatory.

Pay: $70, $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person