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Night AuditorHome2 Suites UptownCharlotte, North Carolina, United States

This job offer is no longer available

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Night Auditor

Home2 Suites Uptown
  • US
    Charlotte, North Carolina, United States
  • US
    Charlotte, North Carolina, United States

About

**Typical shifts would be 11pm - 7am**

Looking for flexibility in scheduling for overnight, specifically Friday - Monday availability.

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

DUTIES & RESPONSIBILITIES

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work (i.e. desk agent's paperwork etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to company's standards.
  • Maintain Front Office computer system operation according to company standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to company's standards.
  • Maintain proper record keeping (i.e. log books etc.) to company's standards.
  • Be familiar with all company's policies and procedures.
  • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
  • Maintain radio contact with other associates during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
  • Prepare and distribute the Daily Flash Report as needed.
  • Charlotte, North Carolina, United States

Languages

  • English
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