Customer Service Representative – Logistics

Position Summary

We are seeking a Customer Service Representative to support our client's logistics department. This role handles booking and clearing inbound/outbound ocean and air shipments, preparing documents, coordinating cargo release, and assisting with billing.

Key Responsibilities

• Process and release cargo using manifests, Bills of Lading, and Airway Bills.
• Notify consignees of shipment arrival, customs requirements, cargo availability, and any demurrage charges.
• Generate reports using information from shipping documents.
• Prepare billing reports for the accounting department.
• Collect cargo details from shippers to determine shipment allocation and capacity.
• Coordinate cargo space with ocean carriers and airlines.
• Provide customers with shipping updates and delivery information.
• Prepare letters, correspondence, and customer quotes.

Qualifications

• High school diploma or GED.
• 1–3 months of related experience or equivalent combination of education and experience.
• Valid driver's license.
• Ability to read and interpret shipping tariffs and legal documents.
• Strong customer service and communication skills.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.
• Able to operate standard office equipment (copier, fax, calculator, etc.).
• Able to handle frequent interruptions and shifting priorities.
• Must be flexible to work extended hours, weekends, and holidays as needed.
• Must be a current Guam resident
• Must be a U.S. Citizen or Authorized to work in the United States.

GuamTemps, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable laws.

Job Types: Full-time, Contract

Pay: $9.25 - $11.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person