Logistics Coordinator

Capel, Incorporated is seeking a highly organized and detail-oriented Logistics Coordinator with strong customer service skills to join our team. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about ensuring smooth operations and exceptional client support.

Primary Role: Logistics Coordinator

Key Responsibilities

• Plan and schedule outgoing shipments from our different warehouse locations for both domestic and international shipments.
• Work closely with freight carrier representatives and be responsible for negotiating the best contract rates. This includes keeping up to date on any freight rate changes.
• Work with our sales force and customer service to process customer orders and track and monitor product shipments using the most cost-effective method of transportation and working across multiple vendors and customer platforms to ensure prompt pick-ups and deliveries. This includes preparing and verifying shipping documents such as bill of lading and international documents.
• Review all incoming freight invoices for accuracy, communicate with freight vendors for any invoice discrepancies, investigate lost shipments or late deliveries, and process any freight damage and/or loss claims.

Required Skills

• Strong organizational and time management abilities.
• Excellent customer service and client relations skills.
• Effective communication, including writing, speaking, and interpersonal skills.
• Analytical and problem-solving capabilities.
• Advanced data analysis and data visualization.
• Attention to detail and accuracy.

Secondary Role: Customer Service Support

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Enter and review customer orders, verifying pricing, shipping dates, and availability.
• Address and resolve customer complaints and billing issues.
• Maintain accurate records of customer interactions and transactions.
• Promote additional services and products to existing customers.
• Collaborate with internal departments to ensure customer satisfaction.
• Compile reports for management and assist with general office tasks.

Qualifications

• High school diploma or GED equivalent
• Experience in logistics and customer service is a plus
• Proficiency in Microsoft Outlook, Dynamics, Excel, and Word.
• Strong math and language skills.
• Ability to work independently and as part of a team.
• Bilingual skills are a plus but not required.

If you're ready to take on a pivotal role that blends logistics coordination with customer service excellence, we invite you to apply and become a part of the Capel Incorporated legacy.

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending