About
THIS IN NOT A COLD CALLING SALES OPPORTUNITY. This is a fast paced role where attention to details and coordination skills will be required, alongside enjoying dealing with customers and building rapport. You have a great opportunity to gain additional bonuses whilst dealing with the inbound sales which is a real salary booster! Due to lack of public transport in location own transport will be required. Role key tasks: Providing a high level of customer service over the telephone, webchat and email Securing an order by converting an enquiry into a confirmed order Processing orders and bookings with accuracy Dealing with customer enquiries and queries Upselling products/services wherever possible to maximise an order Taking payment details and processing the payment Various general office administration duties Supporting other members of the team.
An ideal candidate will have... An excellent telephone and written manner - remaining friendly, polite, and professional Great communication, interpersonal, and IT skills. Very good attention to detail to ensure accuracy of information, e.g. correct address, post code, contact numbers and location. Good Organisation skills with the ability to use own initiative. Reliable, flexible, and adaptable. Hardworking and conscientious. Positive, motivated, and pro-active. Ability to remain calm and patient when under pressure. Ability to work within a busy and fast-paced customer focused sales environment.
Salary and Reward Ā£29,800 Company and personal quarterly bonus scheme Monthly Upselling bonus scheme 25 days holiday + BH which increases with length of service Workplace pension scheme Free uniform Free parking
Working Hours 9 hours each day (includes 1-hour unpaid lunch break) working between the hours of 7.00 am to 5.30pm Monday to Friday (7am -4pm / 8am - 5pm / 8.30 - 5.30pm) Saturday morning from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present).
TPBN1_UKTJ
Nice-to-have skills
- Customer Service
- Payment Processing
Work experience
- Inbound
Languages
- English
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