SIP/VoIP Engineer

COMTALK, a distinguished leader in international telephony solutions and wholesale services, boasts an illustrious history spanning almost three decades. Founded in 1997 by Mads Mortensen, COMTALK has since grown into a powerhouse in the telecommunications industry.

Mr. Mortensen's entrepreneurial vision and leadership have been instrumental in shaping the company's trajectory, and he remains an integral part of COMTALK to this day, providing invaluable guidance and insight.

Since its inception, COMTALK has been driven by a relentless commitment to excellence and a dedication to meeting the evolving needs of its diverse clientele. With a presence in over 132 countries, COMTALK serves thousands of satisfied customers and maintains robust partnerships with stakeholders worldwide. Local offices in Sweden, Germany, France, Spain, the United Kingdom, and the U.S. provide personalized support and services tailored to the unique requirements of each region.

At the core of COMTALK's operations lies a culture of innovation and forward-thinking. The company continuously invests in cutting-edge technologies and fosters a culture of creativity and collaboration to stay ahead of the curve in an ever-evolving industry. This commitment to innovation has enabled COMTALK to develop groundbreaking solutions that empower businesses and individuals to connect and communicate seamlessly across borders.

COMTALK's success is not merely measured by its financial performance but also by its positive impact on the telecommunications sector as a whole. Through strategic partnerships, research, and development initiatives, COMTALK is driving meaningful change and shaping the future of communication, making it more accessible and inclusive for people around the world.

One of COMTALK's most distinguishing features is its unwavering commitment to customer satisfaction. The company takes pride in providing exceptional service and support, with a dedicated team available 24/7 to address any inquiries or concerns. This personalized approach sets COMTALK apart from its competitors and has earned the trust and loyalty of its clients.

Furthermore, COMTALK's hosting setup includes eight geographically independent locations throughout Europe and the U.S., ensuring reliability, redundancy, and high availability for its clients. This robust infrastructure underscores COMTALK's commitment to delivering seamless and reliable telephony solutions to its global customer base.

Looking ahead, COMTALK is poised for continued growth and expansion as it explores new opportunities and markets. With a strong foundation built on integrity, innovation, and customer-centricity, COMTALK is well-positioned to capitalize on emerging trends and technologies, driving value for its shareholders and stakeholders alike.

COMTALKS boasts an unparalleled wealth of expertise in establishing and managing Mobile Virtual Network Enablers (MVNEs), Mobile Virtual Network Aggregators (MVNAs), and Mobile Virtual Network Operators (MVNOs) across both European and American markets. With a proven track record of success, COMTALKS stands as a beacon of innovation and reliability in the telecommunications industry.

In Europe, where regulatory landscapes can vary significantly from one country to another, COMTALKS excels in navigating complex regulatory frameworks and leveraging deep-rooted industry connections to facilitate the seamless establishment and operation of MVNE/MVNA/MVNO ventures. Whether it's negotiating agreements with Mobile Network Operators (MNOs), securing spectrum licenses, or implementing robust billing and customer management systems, COMTALKS' comprehensive understanding of the European telecommunications landscape ensures that its clients can launch and maintain successful MVNO ventures with confidence.

Similarly, in the dynamic and competitive telecommunications market of the United States, COMTALKS brings its extensive knowledge and experience to bear in supporting clients through every stage of the MVNE/MVNA/MVNO lifecycle. From conducting thorough market analysis and feasibility studies to devising tailored marketing strategies and optimizing network performance, COMTALKS empowers its clients to carve out a niche and thrive in the fiercely competitive American telecom landscape.

What sets COMTALKS apart is its holistic approach to MVNE/MVNA/MVNO management, encompassing not only technical infrastructure and regulatory compliance but also marketing, customer acquisition, and ongoing operational support. By offering end-to-end solutions, COMTALKS ensures that its clients can focus on their core business objectives while benefiting from the company's expertise and support every step of the way.

In conclusion, whether you're looking to launch a new MVNO venture or seeking to enhance the performance of an existing one, COMTALKS stands ready to leverage its extensive knowledge and proven capabilities to help you succeed in the dynamic and evolving telecommunications markets of Europe and the United States. With COMTALKS as your partner, the possibilities for innovation and growth in the MVNE/MVNA/MVNO space are limitless.

At COMTALKs, we pride ourselves on delivering state-of-the-art customer care and technical support that is available 24/7/365 to all our valued customers. Our commitment to excellence extends beyond mere rhetoric; it's ingrained in every aspect of our operations, ensuring that our clients receive unparalleled assistance whenever they need it.

We believe in earning our customers' trust, which is why we do not bind them with lengthy contracts spanning three, four, or five years. Instead, we operate on a principle of mutual satisfaction. If a customer finds our services unsatisfactory for any reason, they have the freedom to leave with just 24 hours' notice. This policy underscores our confidence in the quality of our offerings and motivates us to continually strive for excellence in every interaction.

But don't just take our word for it. Here's what some of our esteemed clients have to say about their experience with COMTALKs' customer care and technical support:

"I've been with COMTALKs for over two years now, and I can confidently say that their customer care and technical support are second to none. Whenever I encounter an issue, no matter the time of day or night, their team is there to assist me promptly and effectively. It's refreshing to work with a company that truly values its customers' satisfaction."

"What sets COMTALKs apart from other service providers is their unwavering dedication to customer satisfaction. Their 24/7/365 support ensures that I never have to worry about downtime impacting my business operations. Plus, the fact that I'm not tied down by long-term contracts gives me peace of mind knowing that I have the flexibility to make decisions that align with my business needs."

"As a small business owner, having reliable technical support is crucial for keeping my operations running smoothly. COMTALKs' team goes above and beyond to address any issues I encounter promptly and efficiently. Knowing that I can easily switch providers if I'm not satisfied keeps them accountable and ensures that they consistently deliver top-notch service."

At COMTALKs, we understand that great support must be provided every time, without exception. That's why our team remains on its toes, ready to tackle any challenge and exceed our customers' expectations at every turn. Experience the COMTALKs difference today and discover what true customer care and technical support look like.

Job Description

This is a remote position.

We are seeking a highly skilled and experienced SIP/VoIP Engineer to join our team. The ideal candidate will have extensive knowledge of Asterisk, FreePBX, and Kamailio, and be capable of providing exceptional support to our wholesale customers as well as leading the technical aspects of our new SIP platform project.

**Key Responsibilities:**

- Provide day-to-day support to wholesale customers, ensuring high levels of customer satisfaction.

- Act as the technical lead on the development and implementation of a new SIP platform (Asterisk, Kamillio)

- Design, test, and deploy robust VoIP solutions.

- Manage and resolve complex technical issues related to VoIP infrastructure.

- Facilitate communication and integration between systems to connect with various interconnect partners.

- Work closely with project management teams to ensure timely delivery of projects.

- Maintain comprehensive documentation of processes, system configurations, and network designs.

Requirements

**Requirements:**

- Proven experience as a SIP/VoIP engineer with strong technical knowledge of Asterisk, FreePBX, and Kamailio.

- Experience with SMS and SMS software such as e.g. JASMIN is a huge advantage 

- Excellent knowledge of APIs and system integration, especially for communicating with different interconnect partners—a significant plus.

- Excellent problem-solving skills and the ability to work under pressure.

- Fluent in English, both written and spoken; proficiency in a secondary language such as Spanish, German, or French is a plus.

- Experience with project management software and a strong organizational skill set.

- Understanding the importance of detailed and accurate documentation.

- Ability to lead projects and work collaboratively in a team environment.

- Competitive salary and benefits package.

- Opportunities for professional growth and advancement.

- Dynamic and innovative work environment.

- Flexible working arrangements—work from our office in Fuengirola, remotely, or in a hybrid setting.

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