Company details are confidential
Based in Bern
SignupDesktop Support Engineer
- Desktop Support+1XXXX
- LinuxUnixCloud Services+3XXXX
- Berne, Switzerland
- Desktop Support+1XXXX
- LinuxUnixCloud Services+3XXXX
- Berne, Switzerland
Company
About
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will also handle installation, configuration, troubleshooting, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. The salary range for this position is approximately CHF 65,000 to CHF 85,000+, depending on experience and qualifications.
Perks & Benefits
- Work-life balance
- Competitive salary package
Vacancy
Who you are
- Excellent problem-solving skills
- Proficient in Microsoft Windows OS, macOS, and various software applications
- Experience with Active Directory and remote desktop support
- Strong communication skills and the ability to provide step-by-step technical help, both written and verbal
- A degree in Computer Science, IT, or a related field is preferred
- Certifications such as CompTIA A+, Microsoft Certified IT Professional, or equivalent are advantageous
Your tasks
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Nice-to-have skills
- Linux
- Unix
- Cloud Services
Work experience
- Desktop Support
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