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Infrastructure and Service Desk Technician

About the company

The company is a very attractive company in retail. Due to their great activity, they are looking for an Infrastructure and Service Desk Technician to complete their team. This is a permanent position based in Fribourg, in Switzerland

Your tasks

  • Responsible for overseeing the work of 1st tier support and if needed escalating to 2nd and 3rd tier
  • Maintaining the global IT infrastructure with the rest of the team, additionally responding queries via chat, email, or phone..
  • Following up with customers to ensure full resolution of issues
  • Collaborate with stakeholders and internal IT disciplines to implement solutions and ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
  • Keeping the IT perimeter, data and users secure by staying up-to-date with the current global situation and working with the business and internal security team
  • Your profile

  • English fluent
  • Degree in Computer Science, or equivalent
  • Min. 3 years of experience
  • Skills on Microsoft Server operating systems and Active Directory (Exchange, SQL Server, SharePoint)
  • Microsoft 365 environment
  • Citrix virtual desktops and applications
  • Networking (Switching, routing, firewalls)
  • Perks and Benefits

  • This is a permanent position in the Fribourg area and the salary range depends on the candidate's profile, around CHF100-110K/year
  • Flexible working hours, dynamic and fast-paced environment, flat hierarchy, very good team
  • 100% company-paid insurance, five weeks of paid vacation
  • Location

    This career opportunity is based in Fribourg , Switzerland

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