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Infrastructure and Service Desk Technician

About the company

The company is a very attractive company in retail. Due to their great activity, they are looking for an Infrastructure and Service Desk Technician to complete their team. This is a permanent position based in Fribourg, in Switzerland

Your tasks

Responsible for overseeing the work of 1st tier support and if needed escalating to 2nd and 3rd tier

Maintaining the global IT infrastructure with the rest of the team, additionally responding queries via chat, email, or phone..

Following up with customers to ensure full resolution of issues

Collaborate with stakeholders and internal IT disciplines to implement solutions and ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes

Keeping the IT perimeter, data and users secure by staying up-to-date with the current global situation and working with the business and internal security team

Your profile

English fluent

Degree in Computer Science, or equivalent

Min. 3 years of experience

Skills on Microsoft Server operating systems and Active Directory (Exchange, SQL Server, SharePoint)

Microsoft 365 environment

Citrix virtual desktops and applications

Networking (Switching, routing, firewalls)

Perks and Benefits

This is a permanent position in the Fribourg area and the salary range depends on the candidate's profile, around CHF100-110K/year

Flexible working hours, dynamic and fast-paced environment, flat hierarchy, very good team

100% company-paid insurance, five weeks of paid vacation

Location

This career opportunity is based in Fribourg , Switzerland

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