Job Offer

Search for a job or a mission you love and bring your career to the next level. Create an account to be part of TieTalent's Community.

Back to Job List

Service Desk Manager

About the company

The hiring company is an SME specializing in the development of solutions for the IS users of a public administration. Due to their activity, they are looking for a Service Desk Manager to join their team based in Delémont, Switzerland. The salary range for this position is CHF80-105K/year.

Your tasks

You will be joining a team that is well advanced in agility (scrum)

Be in charge of the ServcieDesk within the State IT Service (SDI)

Ensure the organization of the single point of contact (SPOC) of the administration's user support

Ensure traceability, completeness, accuracy and follow-up of tickets

Coordination of patch delivery and part of the maintenance activities with customers

Active participation in the quality assurance

Processing requests, level 1 and 2 support, Troubleshooting

Your profile

HES, ETH or equivalent degree

Fluency in French and a good understanding in English

High interpersonal and communication skills as well as strong customer service and quality orientation

Management experience

Perks and benefits

Home office and flexible working hours

Personalised career development

Team activities and the company will pay for the transport pass

Location

This career opportunity is based in Delémont, Switzerland

IMPORTANT: The only thing you have to do is create your account on TieTalent and THAT’S IT 🙂 + IT’S FREE for candidates! YOU WON’T apply for this specific position but rather if there is a match with this opportunity, you will be contacted and have more details about it.

Back to Job List