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Service Desk Manager Delémont, Jura, Switzerland
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Service Desk Manager
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- Delémont, Jura, Switzerland
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- Delémont, Jura, Switzerland
Company
About
The hiring company is an SME specializing in the development of solutions for the IS users of a public administration. Due to their activity, they are looking for a Service Desk Manager to join their team based in Delémont, Switzerland. The salary range for this position is CHF80-105K/year.
Perks & Benefits
- Home office and flexible working hours
- Personalised career development
- Team activities and the company will pay for the transport pass
Vacancy
Who you are
- HES, ETH or equivalent degree
- Fluency in French and a good understanding in English
- High interpersonal and communication skills as well as strong customer service and quality orientation
- Management experience
Your tasks
- You will be joining a team that is well advanced in agility (scrum)
- Be in charge of the ServcieDesk within the State IT Service (SDI)
- Ensure the organization of the single point of contact (SPOC) of the administration's user support
- Ensure traceability, completeness, accuracy and follow-up of tickets
- Coordination of patch delivery and part of the maintenance activities with customers
- Active participation in the quality assurance
- Processing requests, level 1 and 2 support, Troubleshooting
Nice-to-have skills
- VMWare
- Windows Server
- Linux
Work experience
- Desktop Support
Languages
- French