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Service Desk Specialist

About the company

The hiring company is a Swiss software company specialized in development of solutions available in saas (software-as-a service). Different applications for different companies in the public sector. Due to their activity, they are looking for a Service Desk Specialist to join their team based in Lausanne area , Switzerland. The salary range for this position is CHF90-120K/year (depending on profile and years of experience).

Your tasks

You will be joining a team that is well advanced in agility (scrum)

You will work in a small team, and in close collaboration with the Development and System Engineer teams to contribute to the satisfaction of the customers in the support of their business applications

Processing requests, level 2 support, Troubleshooting

Resolution of incidents with the help of business or technical specialists if necessary

Coordination of patch delivery and part of the maintenance activities with customers

Active participation in the quality assurance

Your profile

HES, ETH or equivalent degree

Fluency in French and a good understanding in German, minimum B2 (Oral and written)

High interpersonal and communication skills as well as strong customer service and quality orientation

Perks and benefits

To make your daily life more pleasant: home office, flexible working hours...

Personalised career development

Pleasant working environment

Location

This career opportunity is based in Lausanne area, Switzerland

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