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Service Desk Specialist

About the company

The hiring company is a Swiss software company specialized in development of solutions available in saas (software-as-a service). Different applications for different companies in the public sector. Due to their activity, they are looking for a Service Desk Specialist to join their team based in Lausanne area , Switzerland. The salary range for this position is CHF90-120K/year (depending on profile and years of experience).

Your tasks

  • You will be joining a team that is well advanced in agility (scrum)
  • You will work in a small team, and in close collaboration with the Development and System Engineer teams to contribute to the satisfaction of the customers in the support of their business applications
  • Processing requests, level 2 support, Troubleshooting
  • Resolution of incidents with the help of business or technical specialists if necessary
  • Coordination of patch delivery and part of the maintenance activities with customers
  • Active participation in the quality assurance
  • Your profile

  • HES, ETH or equivalent degree
  • Fluency in French and a good understanding in German, minimum B2 (Oral and written)
  • High interpersonal and communication skills as well as strong customer service and quality orientation
  • Perks and benefits

  • To make your daily life more pleasant: home office, flexible working hours...
  • Personalised career development
  • Pleasant working environment
  • Location

    This career opportunity is based in Lausanne area, Switzerland

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