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STORE MANAGER
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STORE MANAGER
- Hammond, Indiana, United States
- Hammond, Indiana, United States
Über
As a leader of your store's operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy's Frozen Custard. Andy's is a great place to work and our employees love what they do!
Responsibilities and essential job functions include (but are not limited to) the following:
- Demonstrate a calm demeanor during periods of high volume or unusual events
- Display a "customer comes first" attitude by training and holding associates accountable for delivering legendary customer service
- Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
- Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
- Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
- Monitor and manage store staffing levels
- Communicate clearly, concisely, and accurately in order to ensure effective store operations
- Solicit customer feedback to understand customer needs
- Utilize management information tools and analyze financial reports to identify trends and issues in store performance
- Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
Required knowledge, skills, and abilities include:
- Ability to manage effectively in a fast-paced environment
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
Qualifications and requirements include:
- Must have 3 5 years of proven management experience in the food service industry or leadership role in a related industry
- Must have reliable transportation
- Must be 21+ years of age
- Must be able to work all shifts, including nights and weekends
Physical requirements include:
- Constant standing/walking
- Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
- Occasional ascending or descending ladders, stairs, ramps.
- Constant computer/POS Register and fountain equipment usage.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Benefits (full time)*:
- Highly competitive compensation designed for long-term employment
- Health, Life, Vision, and Dental Insurance
- Matching 401(k)
- Paid Vacation
- Paid Personal Days
- Discounts
*Benefits may vary by location. Andy's Frozen Custard is an equal opportunity employer
Sprachkenntnisse
- English
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