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Referrals Navigator
- New Haven, Connecticut, United States
- New Haven, Connecticut, United States
Über
Works in close partnership with the clinical teams to manage all aspects of external referrals.
Obtains prior authorization for referrals when necessary.
Makes appointments and any additional referral arrangements with patient referral sites.
Documents all aspects of the referrals process in the patient’s Electronic Health Record and communicates with referring clinicians when patients cannot be reached.
Educates patients related to requirements of referrals, referral sites/ locations and/or appointment specifics.
Works with the Referrals Supervisor to educate clinicians on changes to the referrals process.
Works with the Referrals Supervisor, Executive Management and Department Chairs to identify Performance Improvement needs and strategies for managing, tracking and following up on referrals.
Manages a system for follow up of referrals, by maintaining a searchable database, as directed by the Referrals Supervisor.
Works with teams and individual providers to clarify access issues, or other barriers for particular referrals or groups of referrals.
Familiarizes self with and acts as an expert related to insurance practices and coverage or referrals by various payer sources.
Ensures patient confidentiality, and provides patients with needed information.
Performs other necessary duties as required by FHCHC to achieve the goal of providing high quality services and primary health care
Providing coverage for departments under operations portfolio (i.e. front desk) as necessary, including extended leaves
Qualifications
One year of experience in a health care setting required
Referrals experience preferred
Principles of proficient data entry, preferably using a database such as Excel and/or Access
Excellent communication skills, pleasant attitude, ability to accept constructive criticism, and an ability to work well with staff and patients
Fluency in English and Spanish required.
Technical Qualifications
High School diploma
Computer skills
BENEFITS
Comprehensive Medical
Health Savings Account (HSA)
Vision and Dental Insurance
Voluntary Benefits (Short-Term & Long-Term Disability)
Paid Life Insurance
Paid Holidays
Generous Paid Time Off (PTO)
403(b) Retirement Plan with Employer Match
OUR CULTURE At Fair Haven Community Health, our culture is at the heart of everything we do. We are committed to improving the health and well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR
Sprachkenntnisse
- English
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