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Graduate - Client Sales & Service AssistantMARTIN RANDALL TRAVELCity of London, England, United Kingdom
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Graduate - Client Sales & Service Assistant

MARTIN RANDALL TRAVEL
  • GB
    City of London, England, United Kingdom
  • GB
    City of London, England, United Kingdom

Über

Job Description
Martin Randall Travel — the UK's leading specialist in expert-led cultural tours — is looking for a bright, energetic graduate to join our Client Relationship Team. This is a graduate-level role that blends genuine client care with confident, consultative selling: from a client's first enquiry through to a confirmed booking, you'll build relationships and actively champion our programme of tours, festivals and events.
It's a busy, varied position at the heart of the business and an outstanding grounding in how a specialist travel company works — ideal for a sharp, hardworking graduate who wants real responsibility early and the drive to turn interest into bookings.
The role:
- Front-line response to inbound enquiries, offering clear, knowledgeable advice across our full programme. - Proactive outbound contact — by phone and email — to clients and prospective clients, championing our tours, festivals and events and converting interest into bookings. - End-to-end ownership of client requests, from receipt through to fulfilment, coordinating closely with suppliers for accuracy and timely delivery. - Following up leads and turning enquiries into bookings through confident, well-informed conversation. - Checking availability, confirming bookings, and recommending suitable upgrades and alternatives. - Building strong supplier relationships to maintain a consistently high standard of service for our clients, when supporting them on their special request
What we're looking for - essential:
- Excellent written and spoken English, to a high professional standard. - Bright, articulate and confident — on the phone and in writing — and comfortable initiating contact with clients. - A degree, or equivalent experience. - Strong organisation and follow-through: able to manage and prioritise multiple requests and deadlines with excellent attention to detail. - Quick to learn, self-motivated and high-energy, and happy working both independently and as part of a small team. - Good computer literacy, including Microsoft Office — particularly Excel. - A genuine interest in the arts: classical music, art, architecture or archaeology.
Desirable:
- Some office, sales, customer-service or events experience — around a year is ideal, but we'll happily consider strong graduates without it. - A second language.
What we offer:
- Salary: £26,000–£30,000 - Pension contribution, healthcare and travel opportunities, museum membership, training and development opportunities and travel insurance.
  • City of London, England, United Kingdom

Sprachkenntnisse

  • English
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