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Front Office Supervisor
- Solvang, California, United States
- Solvang, California, United States
Über
Supervises the operational activities of the hotel's front office while providing customer service to hotel guests.
Responsibilities- Maintains complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house-count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
- Enforces hotel standards, policies, and procedures with Front Office staff.
- Ensures security and confidentiality of guest and hotel information.
- Checks storage areas for proper supplies, organization, and cleanliness. Completes requisitions to replenish shortages or additional items needed.
- Monitors and ensures that front entrance, front desk, and public areas are kept clean and organized at all times.
- Assists guests with reports of lost/stolen articles, following hotel policy.
- Monitors and ensures that all cashiering procedures comply with accounting policies and standards.
- Reviews requests for late check-outs and approves according to occupancy.
- Prints report on discrepant rooms, research discrepancies and enters status accordingly.
- Inspects V.I.P. arrival rooms frequently, ensuring compliance to standards.
- Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
- Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
- High School Diploma or GED Certificate.
- Bachelor's Degree in Hospitality or equivalent work experience is preferred.
- Three years prior experience in hotel front desk operations.
- Two years prior experience in a lead or supervisory position is preferred.
- Basic computer proficiency utilizing Microsoft applications, email, and internet.
- Basic proficiency with a variety of Property Management Systems.
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
- Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
- Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
400 Alisal Road
Minimum Pay Rate$20.68 per hour + $5.00 Premium
Maximum Pay Rate$24.33 per hour + $5.00 Premium
Sprachkenntnisse
- English
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