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- Springdale, Arkansas, United States
- Springdale, Arkansas, United States
Über
The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.
Essential Functions:
- Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
- Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
- Build and maintain ongoing awareness of new products, services, competitor activities and market data.
- Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
- Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance.
- Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental.
- Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.
- Collaborate and knowledge share with various Doggett employees and departments.
- Perform other related duties as assigned.
Qualifications:
- Excellent customer service and multi-tasking skills.
- Outstanding leadership and people development skills.
- Strong financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis.
- Ability to assess customer patterns and adjust labor and branch focus accordingly.
- Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location.
- Bachelor's degree or equivalent experience preferred.
- 3+ years of sales experience preferred.
- Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.
Travel Requirements: As needed
Typical Physical Activity: Physical demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed. Ability to lift up to 40 pounds.
Sprachkenntnisse
- English
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