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Catering/Sales Administrative AssistantHulsing Enterprises • Asheville, North Carolina, United States
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Catering/Sales Administrative Assistant

Hulsing Enterprises
  • US
    Asheville, North Carolina, United States
  • US
    Asheville, North Carolina, United States
Jetzt Bewerben

Über

The Catering/Reservations Coordinator is an administrative role within the Crowne Plaza Hotel Sales & Catering Department. The coordinator reports to both the Director of Catering & Convention Services and the Director of Sales. While primarily a support role for the department, the coordinator is also the first point of contact for clients, performing a range of clerical‒and reception‑skills tasks, including cash handling and billing as needed. Job Details: Level: Entry; Job Location: Crowne Plaza – Asheville, NC28806; Position Type: Full Time; Education Level: None; Salary Range: $18.00–$20.00Hourly; Travel Percentage: None; Job Shift: Day; Job Category: Admin – Clerical. Responsibilities Reception: screen and direct telephone calls; take and distribute leads to the Sales/Catering managers Provide a warm welcome for clients and on‑property contacts Create and route new contracts, amendments, and supporting documents for sales and catering managers Attend weekly departmental meetings Create, change, organize, and distribute BEOs Print collateral for Front Desk/Reservations Dept. Create, print, and distribute signs for groups and events Create and print collateral, menus, flyers, and food labels for Restaurant/Kitchen Distribute various forms and updates on a daily, weekly, and monthly basis Submit Medallia surveys to groups Generate and distribute weekly and end‑of‑month reports Billing: Post charges, payments, and deposits for groups as needed Monitor and manage responses on all communication channels Effectively explain the features, benefits, capabilities, and limitations of the Resorts activities/recreation, food and beverage outlets, meeting facilities, hospitality and services, in order to assist with client inquiries Accurate input of Reservations into system Return calls left on our voice messaging system Must be comfortable reaching out to guests with declined payment methods for reservations where advance payment is required Process third‑party reservations Pre‑assign incoming groups as necessary Check that PM accounts for upcoming groups are checked in Route group charges to PM accounts Charge guest deposits and no‑show charges as necessary Monitor hotel room availability and inventory of group reservations Other tasks as needed by the CSM or DOS Five Musts Strong work ethic and self‑motivation Stable work history Commitment to client and guest satisfaction Strong orientation towards teamwork Sense of loyalty to the company Physical Requirements Manual dexterity is necessary for computer input and strong verbal and written skills required for effective communication. Incumbent must be capable of driving and may be required to lift up to 50 pounds. Must be able to remain sitting for 60% of the shift and work under variable temperature conditions (extreme heat or cold) and noise levels. Qualifications High School Diploma Hospitality Experience Preferred
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  • Asheville, North Carolina, United States

Sprachkenntnisse

  • English
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