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Content Operations LeadCuisinart • Stamford, Connecticut, United States
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Content Operations Lead

Cuisinart
  • US
    Stamford, Connecticut, United States
  • US
    Stamford, Connecticut, United States
Jetzt Bewerben

Über

Content Operations Lead Position at Conair LLC
About The Role The Content Operations Lead owns and scales Salsify as the centralized source of truth for all product content, digital assets, attributes, and retailer syndication across the ecommerce ecosystem in partnership with IT. This is a strategic, cross‑functional role at the intersection of content, technology, and retail operations, responsible for building the infrastructure that powers accurate, consistent product experiences across all retail channels. While the immediate priority is standing up Salsify as a stable, scalable foundation, this role is designed to evolve. Once the core infrastructure is in place, the Content Operations Lead becomes a key driver of ecommerce growth identifying, vetting, and implementing the next generation of content and commerce tools, building tighter processes around them, and translating that operational maturity into measurable outcomes: faster speed to market, a consistent and accurate brand experience across every product detail page, and content that converts.
Key Responsibilities
Own the overall content operations strategy, governance framework, and ecosystem architecture for Salsify and connected platforms
Establish and enforce standards for product copy, imagery, video, and attribute data across all retail channels
Maintain syndication accuracy, content consistency, and platform health across the ecommerce ecosystem
Stand up and maintain retailer syndication channels and channel mappings within Salsify
Oversee retailer syndication strategy and ongoing platform optimization
Oversee the Content Operations Coordinator to troubleshoot syndication issues and ensure timely resolution
Own the content compliance framework defining what "best-in-class" looks like across retailer PDPs and establishing the standards against which live content is measured
Oversee a regular content audit cadence across key retailer sites (Amazon, Target, Walmart, Kohl's, etc.) to verify that the most current, approved content is live and accurately reflected at the shelf
Direct the Content Operations Coordinator in the day‑to‑day execution of compliance tracking including monitoring content scores, flagging gaps or outdated content, and managing the remediation queue
Leverage tools such as Profitero to monitor content health, track compliance scores, and surface actionable insights that drive continuous improvement across the product catalog
Continuously scan the ecommerce technology landscape to identify tools and platforms that can improve content quality, speed, or scale then lead the evaluation, business case, and implementation
Build scalable processes around every new tool or integration ensuring adoption, consistency, and measurable ROI across the team
Drive automation and operational efficiencies that reduce manual effort and accelerate time to market for product content across all retail channels
Build and manage below-the-fold enhanced content modules within Salsify, with a focus on more engaging and consistent PDP experiences at scale
Partner closely with IT on platform integrations, data flows, and technical governance
Partner cross‑functionally with brand, product, creative, digital merchandising, and IT teams to scale and future‑proof content operations
Serve as the primary point of contact and subject matter expert for all Salsify‑related needs across the organization
Lead and mentor the Content Operations Coordinator, providing direction on day‑to‑day workflows and priorities
What You Bring
47 years of experience in ecommerce content operations, digital merchandising, or a related field
Hands‑on experience with a PIM or DAM platform Salsify experience strongly preferred
Strong understanding of retailer syndication, content channel mapping, and platform integrations (Amazon, Target, Walmart, etc.)
Demonstrated ability to build and govern scalable content processes and workflows
Experience evaluating and implementing technology tools in an ecommerce environment
Excellent cross‑functional collaboration skills; comfortable working with technical (IT) and non‑technical (brand, creative) stakeholders
Strong analytical and problem‑solving skills with high attention to detail
Ability to manage multiple priorities and drive projects to completion in a fast‑paced environment
Nice To Have
Experience with Vendor Central, Bynder, or similar DAM/content platforms
Familiarity with genAI tools applied to content creation or localization
Background in CPG or a multi‑retailer brand environment
What Success Looks Like
Salsify is the single, reliable source of truth for all product content across the organization
Retailer syndication channels are stable, accurate, and consistently optimized
New tools and platforms are proactively identified, evaluated, and integrated with clear processes built around each to ensure consistency and scale
Content reaches retail sites faster, with fewer manual steps and a shorter gap between creation and publication
Product detail pages across Amazon and key retail.com partners reflect a consistent, accurate, on‑brand experience at scale
Content compliance is monitored consistently with the Coordinator running the day‑to‑day tracking and the Lead ensuring gaps are prioritized and resolved before they impact the shopper experience
Content operations is recognized as a growth engine directly contributing to conversion, sales velocity, and brand equity across the ecommerce ecosystem
What We Offer
Comprehensive Medical/Dental/Vision plans
Generous Paid Time Off Programs
Life & Disability Insurance
FSA/HSA/Dependent Care FSA
Paid Parental Leave
401k and company match
EAP & Employee Wellness Programs
Volunteer Days Paid Time Off
Free breakfast and lunch in the Stamford office
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  • Stamford, Connecticut, United States

Sprachkenntnisse

  • English
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