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Customer Support Specialist (Partnership Sales Coordinator)
- Marlborough, Massachusetts, United States
- Marlborough, Massachusetts, United States
Über
Job Description Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Partnership Coordinator We are seeking a Partner Sales Coordinator to support and scale our global partnerships organization, with a strong focus on partner renewals, account health, and enablement. This highly collaborative role sits at the intersection of partner account operations, renewals readiness, and partner marketing execution, ensuring partners remain engaged, supported, and positioned for long‑term success.
What You Will Be Doing Partner Renewals & Account Health
Own renewal readiness support for assigned partners, ensuring renewals are proactive, informed, and well‑executed.
Track and manage:
Contract terms and renewal dates
Usage, engagement, and performance indicators
Key milestones tied to renewal success
Prepare renewal summaries and renewal support materials, including:
Account health snapshots
Value realization and usage insights
Partner activity and engagement history
Identify and flag renewal risks early (low engagement, inactivity, missing enablement, contract complexity) and coordinate mitigation actions with Partner Managers.
Support renewal execution workflows, including internal handoffs, approvals, partner communications, and post‑renewal follow‑up.
Maintain accurate renewal status, notes, and outcomes in CRM and internal systems.
Partner Account Support & Enablement
Support partner onboarding, including enablement coordination, documentation, and internal alignment.
Act as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely manner.
Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations.
Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch.
Partner Marketing & Co‑Selling Enablement
Develop and maintain partner‑ready marketing and enablement content to support co‑selling and renewal value, including:
Blog posts and partnership announcements
Case studies highlighting partner‑driven outcomes
Webinar, event, and enablement materials
Build and update partner messaging toolkits, such as:
Solution briefs and presentations
Demo narratives and customer‑facing assets
Partner pages on the company website
Support execution of joint go‑to‑market efforts with partners (co‑branded campaigns, webinars, events, industry activations), with a focus on consistency and repeatability rather than owning strategy.
Partner Content & Website Management
Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations.
Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch.
Organize and continuously update partner‑related sections of the company website, including:
Partner listings and profiles
Webinar recordings and event information
Blogs, case studies, and downloadable resources
Ensure content stays aligned with current partner offerings, messaging, and renewal‑focused value propositions.
Partner Campaign Execution & Lifecycle Support
Act as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely manner.
Execute or support partner‑specific email marketing campaigns, including renewal‑adjacent messaging, nurture flows, and re‑engagement campaigns.
Support the full partner‑influenced customer lifecycle:
Awareness through content and campaigns
Conversion via landing pages and email coordination
Retention through onboarding materials, partner communications, and lifecycle content
Coordinate materials and logistics for regional partner‑led events that reinforce partner value and long‑term engagement.
Data, Reporting & Continuous Improvement
Track and report on partner and renewal‑related metrics, including:
Renewal dates and outcomes
Partner engagement and usage trends
Campaign and content performance
Help define and monitor key partner KPIs across renewals, engagement, and co‑marketing performance.
Use data and insights to recommend improvements to renewal processes, enablement assets, or partner programs.
What We Are Looking For
Strong Microsoft office skills, specifically Excel (VLOOKUPs and pivot tables) and PowerPoint
Ability to multitask in a fast‑paced environment
Understanding business strategy, especially sales and marketing
Ability to work efficiently with internal and external stakeholders
Quick learner who is adaptable to change and able to pivot when necessary
At least 3 years of experience in a professional setting and strong communication skills
Work Arrangement If located in Denver, this position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home. If located elsewhere, you will be fully remote and must be able to travel to an Arrow office location as requested by Arrow leadership.
What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Annual Hiring Range/Hourly Rate $31.50 - $38.50
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location US-CO-Denver, Colorado (Panorama Arrow Building)
Remote work employees may be required to be present at the closest designated Arrow office for work‑related purposes, at the Company’s request and sole discretion.
Time Type Full time
Job Category Business Support
EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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Sprachkenntnisse
- English
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