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Senior Global Product Support Engineer (all genders)
- Villach, Carinthia, Austria
- Villach, Carinthia, Austria
Über
At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.
The group you'll be a part of
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you'll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you'll do
- Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems.
- Analytical troubleshooting of technical problems to component level.
- Performs complete installation/relocation start-up services
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
- Installations and/or relocations of equipment at customers' sites.
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Assist in complex field modifications and updates as released in Engineering Change Notifications.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- Planning, management, and execution of projects of a limited scope and duration
- Technical education in electronics, engineering or other applicable field of study (Bachelor)
- min. 3 years of equivalent work experience
- Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location
- Understand and work from electrical and mechanical schematics and diagrams
- Ability to interpret operation manuals to determine root cause of tool failures
- Experience in Microsoft Office Suite
- Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
- Perform effectively in a demanding environment with changing workloads
- Adhere to customer rules and policies regarding worksite behavior and safety
- Able to travel frequently (> 75%)
This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry (https://www.metalltechnischeindustrie.at/fileadmin/content/Dokumente/Kollektivvertrag/KV-2025_2026/FMTI_Mindesgehaltstabelle_2025.pdf) in the occupation group F depending on educational background. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year.
Villach - a great place to live and work
Follow the link www.welcome2villach.at and you will find on the spot the most important information about living, working and studying in and around Villach/Austria.
- Wellbeing: Programs designed to support your individual needs, help you achieve personal goals, and incentivize you with rewards
- Stock: Discounted employee stock purchase program
- Parental Bonding: 16 weeks fully paid bonding leave for all new parents
- Recognition: Peer-to-peer award program designed to recognize excellence and celebrate success
- Pension: Annual pension contribution that increases with tenure
Sprachkenntnisse
- English
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