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Clinic Manager
- Denver, Colorado, United States
- Denver, Colorado, United States
Über
Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Clinic Manager to join our growing team in a fast-paced, dynamic medical setting.
Key Responsibilities:- Manage Daily Operations: Oversee the day-to-day operations of the clinic, ensuring efficient workflow, optimal patient care, and compliance with regulations.
- Staff Management: Supervise office staff, coordinate daily tasks, and provide guidance and support to clinical and administrative teams.
- Training and Development: Ensure all staff are trained on company policies, procedures, and best practices. Provide continuous support to improve performance.
- Patient Care Coordination: Work closely with the medical team to ensure quality patient care and effective treatment outcomes.
- Healthcare Partner Liaison: Act as a liaison between the clinic and healthcare providers, ensuring clear communication and coordination of patient care.
- Customer Service Excellence: Provide outstanding customer service, resolve patient and family concerns, and manage disputes professionally and efficiently.
- Escalated Issues: Handle any escalated issues related to clinic operations or patient care, ensuring prompt resolution.
- Compliance: Ensure clinic compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
- Motivating Staff: Foster a positive and supportive work environment that encourages staff engagement and motivation to meet both personal and organizational goals.
- Performance Management: Review staff performance regularly and develop individual performance improvement plans where needed with help from Regional Manager.
- Corrective Action: Implement corrective action plans for staff when necessary, in collaboration with senior management and HR.
- Communication with Senior Management: Serve as the point of contact between the Senior Management Team and clinic staff, communicating issues and updates effectively.
- Project Development & Implementation: Partner with Senior Management on the development, planning, and execution of clinic-related projects.
- Workflow Optimization: Continuously analyze operational workflows and processes to identify opportunities for improvement and ensure organization practices are followed.
- Policy Implementation: Implement and ensure compliance with organizational policies and procedures, ensuring that all staff members are informed and adhere to them.
- Staff Scheduling: Oversee the scheduling of clinic staff to ensure proper coverage and prevent operational bottlenecks.
- Resource Management: Ensure the clinic is well-equipped, stocked with necessary medical supplies, and maintains a clean and professional environment.
- Education:
- Associate's Degree or higher required.
- One year of management experience in a medical or healthcare setting is required.
- Experience & Skills:
- Understanding of medical office operations and the ability to oversee and support both healthcare providers and administrative staff.
- Proven experience in staff management and delegation in a clinical setting.
- Ability to communicate effectively with individuals at all levels of medical knowledge, both verbally and in writing.
- Proficient in advanced computer skills, including Google Suites and EHR systems.
- Demonstrated ability to exercise judgment, discretion, and decision-making in managing day-to-day operations and resolving conflicts.
- Experience in developing and implementing corrective action plans and performance reviews for clinic staff.
- Salary Pay Range: $50,000-$60,000 (dependent on location, experience, education)
- Discretionary Compensation:
- Eligibility for merit increases, market adjustments, and other forms of compensation based on performance.
- Benefits:
- Employees are eligible for a competitive benefits package, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Employee Wellness Programs
- Retirement Savings Plan (401k)
- Employees are eligible for a competitive benefits package, including:
- Eligibility for specific benefits will be discussed during the hiring process based on employment status.
- Full-time position, in-clinic. Northglenn and Arvada (backup coverage to Denver regional clinics as needed)
- M-F 8am to 4:30pm with Saturday rotation
- Fast-paced, collaborative environment. Working manager.
- Opportunity to make a significant impact on patient care and operational success in a growing healthcare organization.
Sprachkenntnisse
- English
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