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- Gardena, California, United States
- Gardena, California, United States
Über
Summary of Duties
Build and maintain strong, long‑term relationships with dealership partners across multiple locations.
Serve as the central point of contact between dealers and collision center management to ensure service quality, timely communication, and issue resolution.
Proactively manage referral relationships, ensuring vehicles are scheduled and serviced in accordance with dealership expectations and KPIs.
Track and report on dealer referral performance, turnaround time, and customer satisfaction metrics; identify trends and areas for improvement.
Partner with shop managers to coordinate consistent workflow, service capacity, and dealer‑specific requirements.
Conduct regular dealer visits to strengthen relationships, assess satisfaction, provide updates, and gather feedback.
Collaborate with marketing and operations teams to develop and execute dealer engagement programs, service promotions, and co‑branded opportunities.
Assist in the onboarding of new dealer partnerships and integration of expectations into collision center workflows.
Provide training and support to internal staff to reinforce the best practices in dealer engagement and customer service.
Qualifications
Driver’s License required.
3–5+ years of experience in collision center operations or dealership relations.
Proficiency with Microsoft Office Suite.
Strong knowledge of the collision repair process, customer service operations, and dealership business models.
Proven relationship management and communication skills, with the ability to influence without authority.
Highly organized with attention to detail and a results‑driven mindset.
Effective oral and written communication skills.
Ability to analyze operational data and recommend process improvements.
Self‑starter who is highly organized.
Able to handle multiple projects and assignments with attention to detail.
Benefits
401(k) 4% Match
Dental insurance
Employee assistance program
Health insurance
Life insurance
Work Location In person
#J-18808-Ljbffr
Sprachkenntnisse
- English
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