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Sales Performance Lead (m/w/d)
- New Bremen, Ohio, United States
- New Bremen, Ohio, United States
Über
Role Summary: As our
Direct Sales Expert (m/w/d) , you optimize sales performance, customer conversion, and retention strategies while ensuring a seamless customer journey from lead generation to subscription. Acting as the bridge between Sales, Operations, CRM, and Product teams, you turn commercial strategy into measurable business results.
We want you to:
Own the commercial performance of direct sales channels, including B2C, SME, and telemarketing activities
Drive customer retention initiatives and develop strategies to reduce voluntary churn and improve customer lifetime value
Analyze sales funnel performance and identify opportunities to improve conversion, efficiency, and customer experience
Design and implement onboarding, enablement, and training programs for external sales agents and partners
Develop sales scripts, objection-handling frameworks, and sales enablement materials to improve sales effectiveness
Create and optimize incentive and commission structures that drive performance and business outcomes
Act as the product expert for Hyundai Connected Mobility offerings, sales programs, and incentive schemes
Collaborate cross-functionally with Sales, Operations, CRM, and Product teams to identify and remove sales barriers
Develop stakeholder reporting and performance dashboards related to sales, retention, and customer experience
Lead regional projects aimed at improving sales processes, customer journeys, and commercial performance
Support commercial partnerships and initiatives that generate new sales opportunities and customer acquisition channels
About you:
Bachelor’s or Master’s degree in Business, Technology, or a related field; MBA is a plus
8+ years of professional experience, including at least 5 years in automotive sales, customer experience, or commercial performance roles
Strong understanding of automotive sales processes, digital customer journeys, and incentive structures
Experience managing high-velocity sales environments and scaling commercial initiatives
Proven expertise in sales performance management, KPI development, and customer retention programs
Strong analytical capabilities with experience in sales reporting, performance analysis, and business case evaluation
Experience designing incentive and commission models that drive measurable performance improvements
Strong stakeholder management and project leadership skills across international environments
Excellent communication, coaching, and influencing skills with a strong commercial mindset
Results-oriented, resilient, and comfortable operating in fast-paced, performance-driven environments
Fluent in English; French, Italian, or Spanish are advantageous
Rewards and Benefits
A competitive salary and benefits package
Flexible working hours and hybrid work policy
Continued learning and professional development
Car sharing and car lease mobility program
Daily complimentary lunch at the office canteen and subsided breakfast snacks
Free access to the company gym
Opportunities to join company sporting clubs including tennis, soccer, yoga and golf.
Highly international working environment
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Sprachkenntnisse
- English
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