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Software Engineering Manager - SRC First ResponsePNC Financial Services Group • Denver, Colorado, United States
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Software Engineering Manager - SRC First Response

PNC Financial Services Group
  • US
    Denver, Colorado, United States
  • US
    Denver, Colorado, United States
Jetzt Bewerben

Über

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Responsibilities Product Reliability & Incident Leadership Owns first response engineering support for critical Retail Technology applications, including real‑time incident triage, stabilization and service restoration. Leads and participates in Severity1–3 incident calls, coordinating across SRC, CTB, infrastructure and vendor teams to minimize customer and business impact.
Run the Bank (RTB) Operations Oversees day‑to‑day operational health of multiple regulated production systems, ensuring uptime, data integrity and compliance with enterprise operational standards. Acts as an escalation point for recurring incidents, batch failures, automation breakdowns and post‑patch validation issues.
Change & Release Governance Reviews, approves and governs production changes (normal and expedited), including MTSA/TSA approvals and manual validation sign‑offs. Ensures changes meet documentation, validation, monitoring and rollback requirements before production execution.
Security, Access & Compliance Oversight Approves and governs privileged access, non‑human ID access, CyberArk usage and OIM entitlements for production and non‑production environments. Oversees remediation and tracking of privileged account non‑compliance, password rotation issues and security control findings tied to owned mnemonics.
Operational Automation & Stability Improvements Drives improvements to operational runbooks, validation sequencing and automation safeguards to reduce noise and prevent avoidable incidents. Introduces controls such as post‑patch validation delays, environment pre‑checks and tighter execution guardrails for RTB workflows.
Cross‑Team Coordination & Decision Making Serves as a central coordination point between application teams, platform engineering, infrastructure, operations and governance bodies. Provides clear go‑forward direction during outages, change disputes and ownership questions to keep execution moving and reduce ambiguity.
People & Org Leadership Manages and supports engineers within SRC First Response, balancing immediate operational demands with longer‑term stability and process improvements. Participates in org planning, requisition ownership, hiring coordination and leadership development conversations.
Leadership Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities. Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values – Role models our values with transparency and courage. Enable Change – Takes action to drive change and innovation that will transform our business. Achieve Results – Takes personal ownership to deliver results and empowers and trusts others in decision making. Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Application Development, Business Management, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design. Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing. University or college degree with 5+ years of industry‑relevant experience; at least 3 years of prior management experience. In lieu of a degree, a comparable combination of education, certification and experience (including military service) may be considered. Bachelor’s degree – required. No required certifications or licenses. Experience & Education Roles at this level typically require a university / college degree, with 5+ years of industry‑relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered. Bachelor's degree – required. Compensation Base Salary: $100,100.00 – $223,080.00. Salaries may vary based on geographic location, market data and individual skills, experience and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options. Employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy and doula reimbursement. Educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year, depending on career level and years of service. Disability Accommodations If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line title and be sure to include your name, the job ID and your preferred method of contact in the email body. Applicants may also call 877‑968‑7762 and say “Workday.” All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. Privacy Notice For California residents, refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. Additional Information PNC’s total rewards package includes time off, benefits, learning and career development, wellness programs, recognition and much more. For more details, visit our Total Rewards page.
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  • Denver, Colorado, United States

Sprachkenntnisse

  • English
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