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2200 KINOOLE ST., Hilo, HI
Prioritizes, directs and coordinates the activities of a restaurant to continually strengthen the Brand's position and maximize its sales and profitability.
Essential FunctionsPeople:
- Management Staffing/Development: Cover 100% of shifts with MICs capable of running great shifts
- Team Member Staffing/Development: Cover 100% of the shifts with adequate staffing in all key positions
- Succession Plan: Active plan for key positions (GM, AGM, SL, TT)
- Employee Morale: Ensures fair & equal treatment of all employees, follows-up on VOC action plans, provides good & timely performance evaluations and addresses all employee concerns with urgency
- Management Training: Teaches & delegates recruiting techniques, training & coaching skills and the evaluation process
- Coaching: Able to raise the performance of employees through effective coaching skills
Compliance:
- Government Laws: Ensures strict compliance with applicable laws
- Company Policies: Ensures strict compliance with all company policies and addresses all violations with urgency
Financials:
- Inventory and Labor: Understands the KPI's of Inventory & Labor controls and capable of Controlling them to expectations
- Follow-Up: Follows up Daily on Sales, COS and COL variances
- Verify and sign off on weekly and period end inventories and payroll for accuracy
- Problem Solving: Able to Troubleshot/Correct COS, COL, Ops variances
- Management Training: Teaches & delegates to the management team the key points of ordering, projections & scheduling, daily key cost awareness/reaction and P&L analysis
- Strives to drive year-over-year growth in Sales and Profit
Operations:
- Delivers attentive, hospitable and quick customer service on 100% of shifts
- Delivers good Food Quality on 100% of shifts
- Provides a clean and sanitary environment for customers on 100% of shifts
- Consistently raises the bar for Group & Brand standards
- Understand, communicate, and execute Group & Brand standards and initiatives on all shifts
Assets:
- Consistently maintains exterior/interior grounds & facilities
- Corrects all asset deficiencies with urgency
- Eliminates any potential for liability with urgency
Safety:
- Creates a store culture that makes safety Priority #1
- Strictly enforces safety rules and policies on 100% of shifts
- Responds to all safety concerns with a high degree of urgency
- Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility
Availability:
- Minimum 5 day, 50 hour work week.
- Open availability as business needs dictate. Nights and weekends expected.
- GMs will work varying schedules to include at a minimum: All Fridays, 2-Saturdays & 2 -Closings per period and 1-Sunday every other Period or as business needs require.
- Available to work anywhere on the island.
- Need transportation as business needs require.
Other Functions:
- Performs other duties as assigned.
Decision-Making:
- Customer relations
- Compliance with Brand & Company Standards
- Recruitment & Retention
- Restaurant operations
Parameters for Success:
- Complete all essential functions
- Compliance with all Brand and Company Standards and targets
- Guests, in-store operators, operations management, office staff, maintenance, and vendors
Competencies + Professional Job Profile:
- Abilities, Knowledge, and Skills
- Analytical: Able to analyze reports and correct deficient areas effectively.
- Problem Solving: Able to problem solve and achieve desired results.
- Organization & Planning: Able to organize priorities, develop & execute plans to achieve desired results.
- Coaching: Able to develop skills of employees to perform at a higher level.
- Team Building: Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench.
- Working Conditions
- Minimal hazards.
- General restaurant and office working conditions.
Qualifications:
- High School Diploma
- Physical and/or Medical Requirements
- Must obtain a Tuberculosis Clearance Certificate.
$60000 per year
Sprachkenntnisse
- English
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